What We Do
Calm's B2B team is committed to expanding access to mental health resources by building products for enterprises and the healthcare industry that drive positive health and business outcomes. Our suite of solutions include HIPAA-compliant resources, clinical programs, data and analytics tools, leadership and development workshops and more. What makes us unique? We take our award-winning approach to better sleep, mental resilience, and relaxation and combine it with scientifically backed techniques to create comfort and engagement throughout the mental health journey. Organizations rely on our expertise to fill the care gap created by stigma and life's daily stressors, allowing them to take an active role in making effective mental health support possible for the people they serve.
We are hiring remote workers for this role in the Minneapolis areas. At this time, only candidates in these locations will be considered.
What You'll Do
We are seeking a motivated and detail-oriented Customer Success Specialist to join our Customer Success team. This entry-level role is ideal for recent graduates, those entering the workforce, or individuals with at least one year of relevant experience. The Customer Success Specialist will play a key role in supporting our customers and ensuring they have a positive experience with our products and services.
Customer Support: Assist in providing customers with an excellent customer experience through customized marketing materials, engagement analytics and operational product assistance
Customer Communication: Respond to customer inquiries via email and zoom, providing timely and accurate information regarding our products and services
Collaboration: Act as a liaison between the customer success team and cross functional teams, such as marketing and professional services, to keep the customer success team updated with the latest marketing materials and programming updates
Technical Support: Manage technical product configuration during new customer onboarding
Customer Engagement: Attend customer health and benefits fairs throughout the year and help employees sign-up for, understand, and get the most out of the Calm app
Who You Are
Bachelor's degree in a related field (preferred) - OR - 1 year of experience in customer service, administrative support, or a related role
Strong organizational skills with a keen attention to detail
Excellent written and verbal communication skills
Proficiency in Google Suite (Docs, Sheets, Slides) of products and Microsoft (Word, Excel, PowerPoint) and familiarity with CRM software is a plus
Ability to work collaboratively in a team environment and adapt to changing priorities
A passion for digital wellbeing and helping others succeed
Travel: May require up to 10%
Nice to Haves
Experience working in a fast paced startup environment
A passion for mental fitness and well being
Experience with project management
Experience with tools such as Slack, Zendesk, and Outreach
Calm uses a geographic pay model that determines salaries based on the location where an employee lives. For this position, the base pay range across Calm's pay tiers is as follows: $27.00/hour -$36.00/hour. The base pay range represents the low and high end of Calm's salary range for this position to be paid hourly. Not all candidates will be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which include the successful candidate's geographic location, skills, experience and other qualifications. Calm uses employee zip code to determine which pay range applies.
This role is also eligible for equity + comprehensive benefits + 401k + flexible time off.