Advanced Sterilization Products (ASP) is looking for a talented, motivated, competitive and well-spoken Customer Success Specialist that wants to learn and grow in the medical device industry.
As a Customer Success Specialist, you will play a fundamental role on our commercial team in achieving our ambitious revenue growth objectives. In this role you will be responsible for service renewals, remote onboarding, developing long- term customer relationships, which build loyalty and confidence in ASP as the preferred vendor.
If you are customer obsessed and passionate about protecting patients in their most critical moments, then you should join our growing sales team!
You must be comfortable in project management, selling service contracts, and account retention and renewal.
Responsibilities:
Maintain a revenue base by managing account retention and renewal
Perform initial on-boarding of accounts with new customers, ensuring strong adoption and ongoing engagement throughout the customer's lifetime
Drive upgrade revenue through increased product/service adoption and increased usage
Identify and forecast expansion opportunities and partner with sales to successfully close such opportunities
Perform periodic customer success reviews that confirm satisfaction, resolve issues with the help of the Technical Support team, and expand consumables use throughout the account
Work with customers to ensure they are leveraging our medical devices effectively and finding value in our services
Work closely with Sales, Support, Billing, and other technical teams to ensure an exceptional customer experience and take care of any service renewal issues
Efficiently manage time to focus on essential activities to ensure customer satisfaction, account renewal, and account growth
Liaise with technical support, accounting and other areas of the business to ensure customer satisfaction
Achieve target KPIs including but not limited to: including maintaining high service renewal rates, consumables usage, and NPS
Qualifications:
Bachelor's Degree preferred or equivalent experience
1-3 years of experience in a customer facing role, such as Customer Success, Customer Support, or Account Management; preferably for recurring revenue businesses.
Possess strong phone, written and verbal communication skills with excellent presentation skills
Confident, high energy, self-motivated and a true team player
Experience working with senior and executive level customer contacts
Demonstrated ability and desire to work and excel in fast-paced environment Excellent multitasking and project management skills
Well-organized, with a high attention to detail and ability to prioritize
Located remote however must be available for time zone of customers.
Fortive Corporation Overview
Fortive's essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions.
We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We're a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions.
We are a diverse team 18,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.
At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.
At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.
Fortive: For you, for us, for growth.