Job Description:
The Customer Support Assistant at IBM in Philadelphia, Pennsylvania will be responsible for providing exceptional customer service and support to clients. As an Associate Level position, the ideal candidate will have at least 2 years of experience in a similar role.
Responsibilities:- Respond to customer inquiries and provide assistance either over the phone, via email, or through online chat- Troubleshoot technical issues reported by customers and provide solutions in a timely manner- Maintain accurate records of customer interactions and transactions- Collaborate with other departments within the company to resolve complex customer issues- Identify opportunities to improve customer support processes and procedures- Keep up to date on product knowledge and stay informed about new features and updates- Assist with training new customer support team members- Work closely with the sales team to ensure customer satisfaction and retention
Requirements:- Passionate about providing excellent customer service- Confident in interacting with customers and handling challenging situations- Strong planning and analysis skills- Excellent communication and problem-solving abilities- Ability to work in a fast-paced environment and multitask effectively- Knowledge of CRM systems and customer support software- Bachelor's degree in Business Administration or related field preferred
Benefits:- Relocation allowance for qualified candidates- Paid sick leave- Free accommodation for employees relocating to Philadelphia
Working Environment:At IBM, we strive for a harmonious workplace where collaboration and respect prevail. We value diversity and inclusivity, and encourage all employees to bring their unique perspectives to the table.
Deadline to apply: May 8, 2024
Equal Opportunity Statement:IBM is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, sexual orientation, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace for all employees.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
