**Job Title: Customer Support Assistant**
**Company: Starbucks**
**Location: Phoenix, Arizona, US**
**Job Type: Part-Time**
**Seniority: Associate Level**
**Years of Experience: 4**
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### Job Description
Starbucks is seeking a dedicated and passionate Customer Support Assistant to join our dynamic team in Phoenix, Arizona. This is a part-time position, ideal for individuals who thrive in a fast-paced, customer-focused environment. As a Customer Support Assistant, you will be the first point of contact for our customers, ensuring they receive exceptional service and support while promoting a culture of inclusivity and innovation.
### Responsibilities
- **Customer Interaction:**
- Respond to customer inquiries via phone, email, or in-person with a warm and professional demeanor.
- Address and resolve customer complaints and issues with proactive solutions, aligning with company policies and ensuring customer satisfaction.
- **Product Support:**
- Provide comprehensive product knowledge to customers, including menu items, promotions, and seasonal offerings.
- Assist customers with their orders, including customization and dietary needs, ensuring a personalized experience.
- **Collaborate with Team Members:**
- Work closely with fellow team members to create a seamless customer experience.
- Participate in team meetings and training sessions to improve service delivery and address any challenges.
- **Operational Support:**
- Support the management team in executing promotional events, community outreach, and in-store activities.
- Help maintain a clean, organized workspace and assist in restocking supplies as needed.
- **Feedback Collection:**
- Gather customer feedback and insights to share with management, contributing to service improvement initiatives.
- Compile reports on common inquiries and feedback trends, providing actionable intelligence for the team.
### Requirements
- **Experience:**
- Minimum of 4 years of customer service experience, preferably in a retail or food & beverage environment.
- Previous experience in a fast-paced environment, demonstrating a strong understanding of customer support operations.
- **Personality Traits:**
- **Resourceful:** Ability to think critically and creatively to solve problems effectively and efficiently.
- **Hardworking:** Demonstrated commitment to delivering high-quality work, especially under pressure.
- **Soft Skills:**
- **Adaptability:** Ability to adjust to varying customer demands and operational changes swiftly while maintaining high service standards.
- **Teamwork:** Strong collaboration skills, with a proven track record of fostering a positive team environment.
- **Technical Skills:**
- Proficient in using customer service software and digital communication tools.
- Basic knowledge of inventory management systems is preferred but not mandatory.
### Benefits
- Disability insurance
- Profit sharing
- Paid sick leave
### Working Environment
At Starbucks, we believe in unleashing creativity in a setting that celebrates and nurtures innovation. You will have the opportunity to contribute to a vibrant and supportive workplace culture.
### Application Process
If you are ready to take on this exciting role and make a difference in our customers' experiences, please submit your application by **October 25, 2024**.
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**Equal Opportunity Statement**
Starbucks is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
