Job Description:
Western Digital is seeking a dedicated and adaptable Customer Support Associate to join our team in Houston, Texas. As an Entry Level position, no prior experience is required, making this the perfect opportunity for individuals looking to start their career in customer support.
Responsibilities:- Provide exceptional customer service through various channels such as phone, email, chat, and social media- Assist customers with inquiries, technical support, and issue resolution- Document and track customer interactions in the company's CRM system- Collaborate with internal teams to ensure timely resolution of customer issues- Identify trends in customer inquiries and provide feedback to help improve products and services- Maintain a positive and professional attitude at all times
Requirements:- High school diploma or equivalent- Strong communication skills, both verbal and written- Ability to multitask and prioritize in a fast-paced environment- Excellent problem-solving skills- Leadership qualities and the ability to work well in a team- Proficient in Microsoft Office Suite and CRM systems- Must be able to work a flexible schedule, including weekends and holidays
Personality Traits:- Dedicated: Show commitment and passion for providing excellent customer service- Adaptable: Embrace change and thrive in a dynamic work environment
Soft Skills:- Leadership: Demonstrate the ability to take charge and guide others- Planning: Effectively organize tasks and prioritize responsibilities
Benefits:- Paid Time Off (PTO)- Travel and spending expenses- Company transportation
Working Environment:At Western Digital, we prioritize employee well-being through health and wellness initiatives. We believe that a healthy work-life balance is essential for overall job satisfaction and success.
Deadline to Apply: May 24, 2024
Equal Opportunity Statement:Western Digital is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability. All qualified candidates are encouraged to apply.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
