**Job Title:** Customer Support Associate
**Company:** Procter & Gamble
**Location:** Los Angeles, California, US
**Job Type:** Part-Time
**Seniority:** Associate Level
**Years of Experience:** 3
### **Job Description**
Join Procter & Gamble as a Customer Support Associate and be part of a dynamic team dedicated to delivering exceptional customer experiences. As a pivotal point of contact between our brand and our consumers, you will play a vital role in ensuring customer satisfaction through effective communication, problem-solving, and negotiation skills.
### **Key Responsibilities:**
- **Customer Interaction:** Serve as the primary point of contact for customer inquiries via various channels (phone, email, social media), providing timely and friendly responses to ensure a positive customer experience.
- **Issue Resolution:** Actively listen to customer concerns and resolve issues efficiently. Employ critical thinking and problem-solving skills to address complaints, providing clear solutions and follow-up.
- **Product Knowledge:** Maintain an in-depth understanding of Procter & Gamble's product offerings. Effectively communicate features and benefits to customers, assisting them in making informed choices.
- **Data Entry and Documentation:** Accurately record customer interactions and feedback in the customer relationship management (CRM) system. Monitor trends and escalate recurring issues to management for continuous improvement.
- **Collaboration:** Work closely with cross-functional teams, including sales, marketing, and product development, to relay customer feedback and contribute to the enhancement of products and services.
- **Training and Mentorship:** Assist in training new team members by sharing knowledge and best practices to foster a supportive team environment.
- **Adaptability:** Thrive in an environment that requires rapid adjustments to processes and goals. Embrace changes and drive improvements in customer service delivery.
### **Qualifications and Requirements:**
- **Experience:** Minimum of 3 years of experience in a customer service or support role, preferably within a consumer goods or fast-paced retail environment.
- **Education:** High school diploma or equivalent required; associate or bachelor's degree in a relevant field is a plus.
- **Technical Proficiency:** Proficient in using customer support software, CRM systems, and Microsoft Office Suite.
- **Soft Skills:**
- **Problem-Solving:** Proven ability to think critically and devise effective solutions to complex customer issues.
- **Negotiation:** Demonstrated experience in negotiation, with a strong ability to persuade and influence customers while maintaining brand integrity.
- **Personality Traits:**
- **Confident:** A self-assured individual who communicates effectively and remains composed during challenging interactions.
- **Passionate:** A genuine enthusiasm for helping customers and representing the Procter & Gamble brand positively.
### **Benefits:**
- Comprehensive Medical Coverage
- Free Food on-site
- Participation in Profit Sharing programs
### **Work Environment:**
Enjoy a collaborative working environment that embraces and navigates change seamlessly. As we continue to innovate, your ability to adapt and thrive amidst evolving challenges will be highly valued.
### **Application Deadline:**
Please submit your application by **October 22, 2024**.
Procter & Gamble is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are made without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, or disability status.
### **How to Apply:**
Interested candidates should submit their resume and a cover letter detailing their relevant experience and why they are a good fit for the role. We look forward to reviewing your application!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
