Customer Support Manager (Remote)

Employer Industry: Information Services

Why Consider This Job Opportunity

Salary up to $Competitive
Opportunity for career advancement and growth within the organization
Remote work opportunity
Comprehensive benefits package, including paid vacation, sick days, volunteer days, and holidays
Bonus target of 10%
Relaxed dress code

What To Expect (Job Responsibilities)

Manage and develop the Customer Support department tasked with servicing existing customers
Partner with leaders in Sales and Sales Operations to strategize and develop initiatives to support the customer experience
Ensure team achieves established goals through setting and managing team KPIs
Project management of process improvements to increase NPS
Utilize data and analysis to inform operational decisions

What Is Required (Qualifications)

Must possess an active property and casualty license
Bachelor's degree or equivalent experience
5+ years' experience in the Insurance Industry
Experience managing people in a Call Center or Virtual working environment
Experience with cross functional project management

How To Stand Out (Preferred Qualifications)

Knowledge of managing international teams is a plus
Experience with organizational communication strategies
Effective problem solving and analytical skills
An appreciation for a transparent, open and honest work environment

#InformationServices #CustomerSupport #CareerOpportunity #RemoteWork #CompetitivePay

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