Full job description Customer Support Representative | Utilimaster | Landisville, PA Regular Employee | Hourly Non-Exempt
Who we are: At The Shyft Group we are driven to deliver. Proudly the North American leader in specialty vehicles, our portfolio of last-mile delivery vehicles, work trucks, and motorhome chassis bring people, goods, and services where they need to be.
We are strengthened by nine industry-leading brands - Utilimaster®, Blue Arc™, Royal® Truck Body, DuraMag®, Magnum®, Strobes-R-Us®, Spartan® RV Chassis, Red Diamond™, and Builtmore™. Over 4,000 employees across ten states and two countries work independently and together as one team under Shyft, building chassis, vehicle bodies, and accessories that improve every route, every run, every ride.
Empowered by a supportive, inclusive, and highly entrepreneurial culture, every person behind our brands is given the tools they need to make a positive contribution to the company, their community, and their families. Together under the Shyft umbrella, our teams drive new synergies that bring innovations to life on the road — for an experience that is safer, more satisfying, more rewarding all around.
With 50 years and millions of miles behind us, we continue to charge forward — leading the commercial vehicle transition to electric, innovating across all our brands, and earning our position among Fortune's 100 Fastest Growing Companies.
What you'll do:
The Customer Support Representative position is responsible for completing part quotations, customer returns, orders, resolve payment issues, and work independently and as part of a team to ensure all repairs and orders are completed to the customer's satisfaction
JOB RESPONSIBILITIES:
Respond promptly, accurately, and professionally to customer inquiries (phone, e-mail, fax, EDI) Determine vehicle specifications (on-line, file, or microfiche) Order parts using on - line parts manuals, engineering prints, and photographs Expedite and follow-up on customer orders Coordinate with buyer for special part purchases Maintain customer's master files Provide support and guidance to shipping department personnel Prepare parts sales quotes #TSG123
What you need to be successful: HS Diploma or GED required (Associate degree preferred) Capability to develop knowledge of the operation processes Ability to interact positively written and verbal with customers, fleet managers, and the owners of these units Capability to develop knowledge of company's products; Walk-in Van, Truck Body, Trademaster, Reach, Upfit Excellent verbal / written communications Computer skills including Microsoft Office, Outlook, and Aurora Ability to interpret build orders, BOMs, and assembly prints Ability to problem solve Ability to work in a team environment and work independently Excellent attendance Customer Service / Customer Relations oriented Selling skills Detail / accuracy oriented Tactfulness Ability to negotiate with the customer Empathetic to customer issues when required Being able to handle a high stress environment Capable of high-volume call processing #TSG123
Why The Shyft Group?
We believe that when our people thrive personally and professionally, our business thrives. We are committed to offering comprehensive benefits programs that stay healthy, feel secure, and maintain a work/life balance.
Stay Healthy: Medical and Rx Plan
Health Savings Account
Dental and Vision Plan
Healthcare Flexible Spending
Wellness Plan
Financial Security: 401 (k) Retirement Savings
Short and Long Term Disability
Company Provided Life and Dependent Life Insurance
Voluntary Term Life Insurance
Work/Life Balance: Educational Reimbursement
Employee Assistance Program
Dependent Care FSA
Equal Employment Opportunity (EEO) The Shyft Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, genetic information, status as a protected veteran or status as a qualified Individual with a Disability, or any other characteristic protected by applicable federal, state or local law. If you have a disability and would like to request an accommodation in order to apply, please email us at .
