Customer Support Specialist

As a Customer Support Specialist at Kroger in Denver, Colorado, you will play a key role in providing exceptional customer service and support to our valued customers. This part-time entry-level position requires at least 1 year of experience in a similar role.

Responsibilities:
- Respond to customer inquiries and issues via phone, email, and chat in a timely and professional manner
- Resolve customer complaints and issues effectively and efficiently
- Provide product information and assistance to customers
- Assist with processing returns and exchanges
- Work closely with other departments to ensure customer satisfaction
- Document customer interactions and feedback for future reference
- Assist with training new team members on customer service best practices

Requirements:
- Hardworking and motivated individual with a strong desire to help customers
- Excellent communication and interpersonal skills
- Ability to think strategically and negotiate solutions with customers
- Strong organizational skills and attention to detail
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously

Benefits:
- Employee discounts on Kroger products
- Medical coverage
- Paid overtime opportunities

Working environment:
- Thrive in an energetic and rapidly evolving work setting at our Denver location

Equal Opportunity Statement:
Kroger is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Deadline to apply: July 22, 2024

Join our team at Kroger and make a difference in the lives of our customers!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.