**Job Title:** Customer Support Specialist
**Company:** Salesforce.com
**Location:** Houston, Texas, US
**Job Type:** Part-Time
**Seniority Level:** Associate Level
**Years of Experience:** 4
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**Job Description:**
Salesforce.com is seeking a dedicated and proactive Customer Support Specialist to join our dynamic customer service team in Houston, Texas. As a part-time associate, you will play a crucial role in ensuring our customers receive the highest level of service and support. The right candidate will possess a robust understanding of customer service principles and demonstrate a commitment to delivering outstanding experiences.
**Key Responsibilities:**
1. **Customer Interaction:**
- Provide exemplary support to customers via phone, email, and chat, addressing inquiries, resolving issues, and lending assistance as needed.
- Maintain a professional and friendly demeanor while communicating with customers, ensuring a positive experience.
2. **Problem Resolution:**
- Diagnose customer issues effectively, utilizing strong problem-solving skills to determine the fastest and most accurate resolution path.
- Collaborate with technical teams when necessary to resolve complex issues and report trends in customer inquiries for further analysis.
3. **Documentation and Tracking:**
- Accurately document customer interactions, issues, and resolutions in our CRM system, ensuring all records are complete and up-to-date.
- Monitor and follow up on open support tickets to ensure timely resolution and maintain customer satisfaction.
4. **Product Knowledge:**
- Maintain a thorough understanding of Salesforce products and services to provide relevant information and guidance to customers.
- Stay informed about new features, products, and updates within the Salesforce ecosystem to assist customers effectively.
5. **Customer Education:**
- Educate customers on how to utilize Salesforce products and services efficiently, enhancing their experience and satisfaction.
- Provide feedback to product teams regarding customer inquiries and areas of improvement.
6. **Collaboration:**
- Work closely with team members and other departments to ensure consistent service delivery and uphold company values and standards.
- Participate in regular training sessions and team meetings to enhance service skills and product knowledge.
7. **Employee Well-Being:**
- Engage with the company's health and wellness initiatives, promoting a culture of reliability and support among peers.
- Contribute to a positive work environment, being mindful of both individual and team health and wellness.
**Requirements:**
- **Experience:**
- Minimum of 4 years of experience in a customer support or related role, demonstrating a proven track record of excellent service.
- **Education:**
- Bachelor's degree or an equivalent combination of education and experience in a relevant field.
- **Personality Traits:**
- Reliable: Demonstrates a strong sense of responsibility and dependability in carrying out tasks and meeting deadlines.
- Independent: Able to work autonomously and make informed decisions without heavy oversight.
- **Soft Skills:**
- Emotional Intelligence: Exhibits empathy and understanding when interacting with customers, enabling effective communication and rapport-building.
- Problem-Solving: Demonstrated ability to think critically and strategically to resolve customer issues quickly and efficiently.
- **Technical Skills:**
- Proficient in using CRM systems and Microsoft Office Suite.
- Familiarity with Salesforce products and services is preferred.
**Benefits:**
- Competitive salary with opportunities for professional growth.
- Disability insurance and comprehensive medical coverage.
- Free food and refreshments to encourage relaxation and employee engagement.
- Commitment to prioritizing employee well-being through various health and wellness initiatives.
**How to Apply:**
Interested candidates should submit their applications by October 22, 2024. Please include a resume and a cover letter detailing your relevant experience and motivation to join the Salesforce team.
**Equal Opportunity Statement:**
Salesforce.com is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
