Job Description:
We are seeking a motivated and enthusiastic Customer Support Specialist to join our team at American Airlines Group in New York City, New York. As a part-time entry-level position, this role is perfect for someone with at least 1 year of experience in customer service looking to grow their skills and gain valuable experience in the airline industry.
Responsibilities:1. Provide exceptional customer service to passengers, assisting with booking reservations, answering inquiries, and resolving any issues or complaints.2. Work closely with other departments to ensure a seamless travel experience for customers.3. Utilize project management skills to prioritize tasks and meet deadlines effectively.4. Demonstrate emotional intelligence when interacting with customers to provide empathetic and personalized support.5. Assist with administrative tasks such as processing payments, managing customer accounts, and updating database information accurately.6. Participate in training and professional development opportunities to enhance your skills and knowledge in the aviation industry.
Requirements:1. Hardworking and energetic attitude with a passion for providing top-notch customer service.2. Excellent communication and interpersonal skills with a strong focus on emotional intelligence.3. Ability to multi-task and prioritize tasks in a fast-paced environment.4. Strong project management skills with attention to detail and organization.5. Commitment to promoting equality and fairness for all employees and customers.6. Must be a team player and willing to collaborate with colleagues across different departments.
Benefits:1. Training & professional development opportunities to help you grow in your career.2. Life insurance coverage to provide peace of mind for you and your loved ones.3. Disability insurance to protect your income in the event of a disability.
Equal Opportunity Statement:American Airlines Group is an equal opportunity employer and is committed to promoting equality and fairness for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, or any other protected characteristic. All qualified applicants will receive consideration for employment.
Deadline to apply: May 29, 2024
Join our team and embark on a rewarding career in the aviation industry with American Airlines Group. Apply now to be considered for this exciting opportunity!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
