Customer Support Specialist

Summary Customer Support Specialist: We are excited to find the right individuals to join the Customer Service department for a top-tier commercial construction contractor out of Olathe, KS.
A Customer Support Specialist is focused on providing great customer service, handling incoming service calls, creating tickets, triaging repairs, and being a resource for the customer This is a great entry-level position for those looking to get their start with a great organization and advance accordingly.
Shift Details: Tuesday-Saturday 1:00pm to 10:00pm, Sunday-Thursday 1:00pm to 10:00pm, Friday-Monday 9:00am to 8:00pm Responsibility Summary Customer Support Specialist: Triage incoming calls from customers that require service/sales.
Work with the customer to understand their need and schedule the appropriate service.
Promote all products, services, and quote accurate pricing when appropriate.
Gather information from the customer to ensure accuracy for our technicians.
Enter detailed information in the service ticket that allows the dispatcher to match the best qualified technician to the customer's need.
Represent the company in a professional manner with good customer service and verbal communication skills.
Maintain and promote a positive attitude toward customers regardless of the circumstances.
Other responsibilities as assigned.
Qualification Summary Customer Support Specialist: HS Diploma required; AS or BS in a relevant field of study preferred 1 years of experience in customer service or administrative work Must have strong attention to detail Work independently with little supervision Function in a fast-paced environment, ability to prioritize tasks Proficient with technical applications including Microsoft Office