Customer Support Specialist

Job Location: 10 Finderne Avenue, Bridgewater, NJ 08807 Position Type: contract( 6 months) with possible extension Pay Rate $28/hr on w2 with Benefits Hybrid position Must have SAP (SAP92) and Service Cloud experience/Knowledge Qualifications: • Minimal education required for the position: High School Diploma
• Minimal work experience required in years: 2-5 years of experience in Customer Service / Supply Chain / Sales
• Customer facing operations (i.e.
Customer Service, Sales)
• Order to cash process knowledge
• Cloud based solutions (i.e.
Service Cloud) / ERP systems (i.e.
SAP) / IT applications
• Supply Chain understanding
Responsibilities: • Accountable for customer facing activities / customer experience, acting as a single point of contact for customers, adopting customer centricity mindset within day-to-day interactions (set and meet expectations, stress-free experience, maintain a positive & professional demeanor).
• Run OTC and Customer Service Management, focusing mainly on customer interaction related activities (in/outbound)
• Voice of Customer: Contribute to the understanding of customer segments, trends needs, and expectations by reporting and providing feedback on client interactions.
Build customer's trust & relationship by supporting in supply, commercial & application enquiries, collecting feedback and identifying opportunities to drive customer satisfaction, including regular visits.