CVP - Senior Director, Digital Product & Design OperationsBusiness Unit Overview: In Marketing, you'll dive into a world of diverse opportunities, crafting innovative campaigns, managing impactful content, and fostering meaningful connections with key audiences. Collaborate with experts across brand, digital, and strategy, leveraging data and insights to drive decision-making, unlock new growth potential, and optimize our differentiating capabilities.
Role Overview: We are seeking an innovative and results-driven Senior Director of Product and Design Operations to lead and evolve the operational infrastructure supporting our Value Stream Digital Product Management Team and Digital Product Design Center of Excellence (CoE). This is a strategic leadership role that combines operational excellence, cross-functional collaboration, and a customer-centric mindset to enhance agility, improve delivery, and foster a culture of innovation.
This role will report to Marketing's VP of Digital Product Experience and work closely with senior product, design, and technology leaders to drive the strategic vision and operational efficiency of our digital ecosystems.
What You'll Do: Operational Leadership Build, lead, and manage a high-performing team responsible for operational frameworks, processes, and tools across product management and design functions.Establish and optimize workflows that support the efficient delivery of value stream-aligned products and high-quality digital design experiences.Collaborate with cross-functional leaders to ensure operational processes align with value-stream / enterprise goals and regulatory requirements.Manage tools, contracts, budgets, vendors, to ensure operational efficiency / identify ongoing improvements.Support our Value Stream Product Management team Develop and manage frameworks for product planning, prioritization, and portfolio management to ensure alignment with business and customer goals.Partner with product leadership to establish and track OKRs, ensuring visibility into progress and outcomes.Implement agile best practices to improve the speed and quality of product delivery while supporting the unique needs of financial services teams.Support our Digital Product Design CoE Build and scale operations for the Digital Product Design CoE, including design system governance, tooling, and resource planning.Foster collaboration between design teams and product teams to ensure cohesive user experiences aligned with brand and customer needs.Oversee the adoption and evolution of design principles, standards, and best practices across the organization.Strategic Partnership and Collaboration Act as a liaison between product management, design, technology, and business units to ensure alignment and effective communication.Advocate for the operational needs of product and design teams at the executive level, ensuring alignment with enterprise-wide initiatives.Drive cross-functional initiatives that enhance operational efficiencies and improve customer-centric outcomes.Data-Driven Insights and Continuous Improvement Establish reporting frameworks and dashboards that provide actionable insights into the performance of product and design teams.Identify bottlenecks and inefficiencies in current processes and implement solutions that improve velocity and quality.Stay ahead of industry trends, tools, and methodologies, ensuring the organization remains competitive and innovative.What You'll Bring: Education and Experience Bachelor's degree required; advanced degree preferred.10+ years of experience in digital product or design operations, with a proven track record of managing complexity with financial services programs or similarly regulated industry.Demonstrated experience working with value stream frameworks and Centers of Excellence in a scaled agile environment.Skills and Competencies Operational Excellence: Expertise in building and scaling operational frameworks that support agile product management and design functions.Strategic Thinking: Ability to translate enterprise goals into actionable operational strategies.Leadership: Strong leadership skills with experience managing multidisciplinary teams in matrixed environments.Collaboration: Exceptional interpersonal and communication skills, with the ability to influence and align diverse stakeholders.Analytical Skills: Proficiency in data analysis and reporting to drive decision-making and continuous improvement.Technical Proficiency: Familiarity with tools such as Workfront, Jira, Confluence, Miro, Figma, and other relevant product and design platforms.Customer-Centric Focus: Deep understanding of user needs and how to operationalize processes to deliver exceptional customer experiences.Change Management: Ability to lead teams through transformation and build buy-in across all levels of the organization.Regulatory Awareness: Understanding of compliance and regulatory requirements relevant to financial services.Pay Transparency Salary Range: $175,000 - $225,000
Discretionary bonus eligible: Yes
Actual base salary will be determined based on several factors but not limited to individual's experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.
We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work.
Our Diversity Promise We believe in a diverse workforce because it is our mission to advocate for the financial security and success of people in every community. This is why diversity, equity, and inclusion (DEI) are guiding principles that are embedded in our brand and our culture.
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