D365 Customer Engagement Architect

Job Summary:BDO Digital, LLC., a wholly owned subsidiary of BDO USA, P.C., is a rapidly growing digital advisory organization dedicated to helping middle-market organizations capture the full power of technology, adapt to disruption, increase operational efficiencies, improve risk management effectiveness, and uncover new sources of revenue. Our collaborative, cross-disciplinary team is comprised of digital strategists, systems integrators, data scientists, software developers, change management professionals, and industry-specific advisors who work together to solve clients' immediate digital needs and unearth new opportunities to drive competitive advantage. Our goal is to help our clients become faster, smarter, and more resilient to change.To support our double-digit growth goals, BDO Digital seeks a manager who will be part of an Enterprise Business Applications (EBA) team supporting projects in the areas of EBA strategy and implementation, in addition to Business Transformation and Operational Excellence efforts. This role will conduct discovery, requirements gathering, process documentation, configuration, and implementation management of ERP (Enterprise Resource Planning), CRM (Customer Relationship Management), HCM (Human Capital Management) and other related business applications functioning as a key resource for our clients spanning, finance, product distribution, manufacturing, job costing, field service, sales, marketing, service, and reporting.Job Duties:Strategy, Requirements & Selection:  Participates in defining needs for existing and new EBA solutionsDocuments existing enterprise business applications, related business processes, and personas impactedIdentifies existing inefficiencies, potential improvement opportunities, and critical differentiating business requirementsEnvisions and develops representations of recommended future state options for evaluation by clientsUnderstands related security structures and best practicesDesigns and develops scorecards for evaluation of candidate business applicationsCreates dashboard presentations of quantitative and qualitative scoring of candidate optionsSupports Technical Leads, Developers and Managers by providing functional clarifications and setting expectations with team and clientSolution Functional Design:  Performs functional (business process) solution design in business applications (ERP, HCM, CRM, & related) contexts, to provide maximized business value and deliver strong business agility while meeting applicable requirements and constraintsConsulting:  Gains a deep understanding of client needs, analyzes best practices, and plays an integral part in defining and proposing business value solutions that meet or exceed client expectationsProgram & Project Management:  Supports, and manages aspects of business applications implementationsDocuments and maintains project milestones, phases, elements, and budgetMonitors project progress by tracking risks, actions, issues, decisions, and other activitiesDevelops references for users by writing and maintaining user documentation; providing help desk support; training usersImplementation and Support:  Provides functional support of EBA solutions and related technologiesManages and resolves issues, defects, and change requestsManages and performs systems configuration tasks (but not coding/development) for process workstreams as directedProvides ongoing support during project implementations and post-go-live supportResponsible for configuration of solution based on requirementsFosters a positive demeanor, learning attitude and client service mentality with the teamTravel – up to 25%, as neededOther duties, as requiredSupervisory Responsibilities:Owns and drives completion of key workstreams as directed by project leadersManages project workstreams as directedMentors and develops entry level consultants and senior consultantsQualifications, Knowledge, Skills and Abilities:Education:Bachelor's Degree and six (6) or more years of industry experience with ERP systems, required; ORHigh School Diploma/GED and seven (7) or more years of industry experience with ERP systems, requiredExperience:Six (6) or more years of business process analysis and/or business application education or experience, requiredFour (4) or more years of education or experience with ERP or CRM Product, requiredSome client facing best practice consulting experience, preferredLicense/Certifications: One or more current business applications technology certifications, preferredSoftware:Microsoft Visio, PowerPoint, Word, and SharePoint, requiredExperience with one or more ERP/CRM/HCM Solutions technology, required:  Microsoft Dynamics 365 (D365), CRM, Business Central, F&SCM), Ceridian Dayforce Solutions (Talent & Benefits Intelligence, Workforce Management (WFM), HR, Advanced HR Analytics, or Payroll), Salesforce, Oracle NetSuite, Acumatica, SAP, Infor, Sage, Syteline, JDE, IFS, or any other ERP/CRM SoftwareSmartsheet, preferredEnterprise software strategy, selection, and implementation experience, preferredOther Knowledge, Skills & Abilities:Strong analytical, problem solving, facilitation, documentation, and communication skillsExcellent communication and presentation skills, both verbal and writtenExcellent interpersonal and customer relationship skillsBusiness process analysis, design, and process flow skillsExcels at operating in a fast-paced technical environmentKeywords: Salesforce, Sales Cloud, Service Cloud, Marketing Cloud, Business Central, Microsoft Dynamics Business Central, Microsoft Dynamics Finance & Operations, Dynamics F&O, Microsoft Finance and Supply Chain Management, Microsoft F&SCM, Microsoft Dynamics 365, Dynamics 365 CRM, Microsoft Customer Experience Platform, Business Analyst, BA, Enterprise Tester, Requirements Gathering, User Experience, User Enablement, Data Visualization, Software, Definition, Custom Applications, Data Analytics, Cloud Strategy, SharePoint, Office 365, O365, SFDC, D365, Acumatica, NetSuite. OpenAir, Ceridian Dayforce, HCM, Human Capital ManagementIndividual salaries that are offered to a candidate are determined after consideration of numerous factors including but not limited to the candidate's qualifications, experience, skills, and geography.California Range:  $118,000 - $170,000Colorado Range:  $118,000 - $170,000Maryland Range:  $118,000 - $170,000NYC/Long Island/Westchester Range:  $118,000 - $170,000Washington Range: $118,000 - $170,000Washington DC Range: $118,000 - $170,000Join us at BDO, where you will find more than a career, you'll find a place where your work is impactful, and you are valued for your individuality. We offer flexibility and opportunities for advancement. Our culture is centered around making meaningful connections, approaching interactions with curiosity, and being true to yourself, all while making a positive difference in the world. At BDO, our purpose of helping people thrive every day is at the heart of everything we do. Together, we are focused on delivering exceptional and sustainable outcomes and value for our people, our clients, and our communities. BDO is proud to be an ESOP company, reflecting a culture that puts people first, by sharing financially in our growth in value with our U.S. team.  BDO professionals provide assurance, tax and advisory services for a diverse range of clients across the U.S. and in over 160 countries through our global organization.BDO is the first large accounting and advisory organization to implement an Employee Stock Ownership Plan (ESOP). A qualified retirement plan, the ESOP offers participants a stake in the firm's success through beneficial ownership and a unique opportunity to enhance their financial well-being. The ESOP stands as a compelling addition to our comprehensive compensation and Total Rewards benefits* offerings. The annual allocation to the ESOP is fully funded by BDO through investments in company stock and grants employees the chance to grow their wealth over time as their shares vest and grow in value with the firm's success, with no employee contributions. We are committed to delivering exceptional experiences to middle market leaders by sharing insight-driven perspectives, helping companies take business as usual to better than usual. With industry knowledge and experience, a breadth and depth of resources, and unwavering commitment to quality, we pride ourselves on:Welcoming diverse perspectives and understanding the experience of our professionals and clientsEmpowering team members to explore their full potentialOur talented team who brings varying skills, knowledge and experience to proactively help our clients navigate an expanding array of complex challenges and opportunitiesCelebrating ingenuity and innovation to transform our business and help our clients transform theirsFocus on resilience and sustainability to positively impact our people, clients, and communitiesBDO Total Rewards that encompass so much more than traditional "benefits."  Click here to find out more!*Benefits may be subject to eligibility requirements.Equal Opportunity Employer, including disability/vetsClick here to find out more!Full timePosting Date: 2024-08-26