Job Description
Job Description
This role responsible for collecting, processing, analyzing, and interpreting large datasets to provide actionable insights and support informed decision-making across the organization. Data analyst will work closely with stakeholders from various departments to understand their data needs and deliver valuable insights that drive business growth and efficiency.
Responsibilities;
Data Collection, Processing and Analyses:
· Gather and collect data from multiple sources, including databases, spreadsheets, and other data repositories.
· Conduct in-depth analysis of after-sales data to identify trends, root causes of issues, and areas for improvement.
· Develop and implement data pipelines and automation processes to streamline data collection and processing workflows.
· Apply statistical methods and data mining techniques to identify trends, correlations, and insights within the data.
· Develop and apply predictive models and other analytical techniques to uncover actionable insights and solve business problems.
· Analyze service request data to identify recurring issues and develop strategies to address them proactively.
Data Visualization and Reporting:
· Create compelling data visualizations and reports to communicate key findings and insights to stakeholders.
· Utilize data visualization tools to present complex data in a clear and understandable manner.
· Collaborate with cross-functional teams to understand their data requirements and deliver insights-driven solutions.
· Act as a trusted advisor to stakeholders, providing data-driven recommendations and insights to support strategic decision-making.
· Conduct root cause analysis to identify underlying factors.
Attributes;
· Strong analytical skills to effectively analyze large datasets, identify patterns, trends, and anomalies, and derive actionable insights from complex data.
· Proficiency in using Microsoft office - Excel's built-in analysis tools
· The ability to prioritize tasks, manage deadlines, and work efficiently is essential for handling multiple projects and delivering insights in a timely manner.
· Strong written and verbal communication skills.
· Strong problem-solving skills are necessary for identifying root causes of after sales related issues, developing data-driven solutions, and optimizing processes.
· To convey expectations, provide feedback, and ensure alignment with organizational goals.
· Strategic thinking abilities to develop and implement long-term plans for improving organization and develop plans.
· Having a keen eye for detail is essential for ensuring data accuracy, detecting errors, and maintaining data integrity throughout the analysis process.
Requirements
· Bachelor's or Master's degree in Computer Science, Statistics, Mathematics, Economics, or a related field.
· At least five years of experience as a Data Analyst or in a similar role, with expertise in data analysis, statistical modeling, and data visualization.
· Strong analytical and problem-solving skills, with the ability to translate business requirements into data-driven solutions.
· Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and stakeholders.
Schedule:
Monday-Wednesday: In-Office
Thursday-Friday: Remote Option
Benefits
Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k, IRA)
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off (Vacation, Sick & Public Holidays)
Short Term & Long Term Disability
Work From Home
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