Data Entry Clerk *Remote*

About the job Data Entry Clerk *REMOTE*

Description:

Position Summary: Responsible for providing all prospective clients with an outstanding telephone experience during prospective client interview.
Serves as first point of contact for our clients and plays a vital role in determining client satisfaction.

Essential Functions: Handle a high volume of incoming calls, setting the tone and pace of every client callAccurately apply the firms criteria to callers circumstances; properly executes existing protocols and proceduresPerform multiple activities while engaged with caller on the line, including scheduling potential client appointments, retrieving and analyzing accident reports, and highlighting the benefits of firm representationEffectively communicate next steps if legal representation is warrantedExplain, kindly and professionally, when the firm will not be able to assist a prospective clientPerform administrative duties related to customer service, client intake and overall client retentionTreat the first and last calls of the day with the same level of care and compassion
Requirements:
Must have excellent oral and written communication skillsMust be able to convey confidence and empathy over the phoneAbility to multi-taskKnowledge of Microsoft Windows/Office and ability to learn and use various software programsBilingual (Spanish) a plus