At TreviPay, we believe loyalty begins at the payment. Thousands of sellers use our global B2B payments and invoicing network to provide choice and convenience to buyers, open new markets and automate accounts receivables. With integrations to top eCommerce and ERP solutions and flexible trade credit options, TreviPay brings 40 years of experience serving leaders in manufacturing, retail and transportation. Every day, TreviPay employees are challenged and empowered in a supportive, collaborative, entrepreneurial environment. Duties •Must exemplify TreviPay Mission and Values.
•Meet or exceed department metrics, program Service Level Agreements (SLA), and department Service Level Standards (SLS)
•Welcome change and adapt positively to internal and external changes as well as driving change as needed.
•Dedicated to actively engaging in building rapport with internal parties to provide an accurate and timely experience, resulting in increased program engagement.
•Illustrate initiative by proactively contacting and responding to requests for information.
•Complete assigned learning before the due date while actively participating in learning sessions.
•Accurately prepare, organize, and key in a minimum of 150 electronic invoices for processing a day, with less than 1 % error rate per program.
•Consistently complete all daily tasks and assignments.
•Daily review completed work for accuracy prior to submission.
•Comply with data integrity and security policies.
•Perform other duties as assigned by leadership.
•Provide timely, accurate, and comprehensive responses and resolutions to common questions and issues regarding supported programs, systems, processes, and procedures.
•Successfully operate production printers, card embossers, fax machines, and scanners.
Skills •Meet the criteria as outlined above and/or have related customer support experience or the equivalent combination of education and experience.
•Minimum one year of Data Entry experience and able to key a minimum of 10,000 ksph is preferred but not required.
•Motivated and enthusiastic with a desire to be in Data Processing.
•Proven ability to assess, prioritize, and balance daily workload while using personal judgment and strong decision-making skills.
•Organized and self-sufficient with moderate supervision needed and the ability to communicate a summary of completed tasks to leaders.
•Strong attention to detail and accuracy is required.
•Coachable with the ability to improve performance based on feedback.
•Proficient with Outlook, Word, and Excel.
•Strong critical thinking and analytical skills and ability to work in a collaborative team and independent environment.
•Professional written and verbal communication skills.
•Frequently move office supplies and small computer equipment weighing up to 10 pounds across the embossing area. The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
Hours: Full-time. The first two weeks of training are in-office (if within the local requirements), Monday through Friday, 8 am-4:30 pm. Once out of training, the schedule changes to fully remote and is Tuesday through Saturday, 2 pm-10:30 pm. Core Competencies Demonstrate professionalism by Maintaining accountability, promoting respect, staying work-focused, being punctual, demonstrating a positive attitude, minimizing conflict, and encouraging others.
The following includes actions and conscious inactions that team members, individually and within the group, are expected to display in all interactions.
Active Listening
Authentic
Change Agent
Confidence
Display Mindfulness
Embrace Empathy
Flexible
Forward Thinking (Critical, Analytical, Creative)
Helpful
Highly Responsive
Positive Attitude
Positive Body Language
Resourceful
Team Mindset
Tone of Voice
Trustworthy
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\nWhy you will love working at TreviPay · Competitive salary · Paid parental leave · Generous paid time off · Medical, dental, vision, FSA, Life/AD&D, long and short term disability · 401K matching · Employee referral program At TreviPay we believe: · in saying yes to unique and challenging requirements · empowered team members are creative team members · our products make the customer's day just a little bit better · work/life balance makes us all more effective TreviPay is an Equal Opportunity and Affirmative Action Employer. We welcome all veterans and disabled applicants. Individuals with disabilities will be provided reasonable accommodation to participate in the job application and/or interview process. Please contact ******** to request an accommodation.