Purpose: This position exists to provide support and guidance to all warranty and unit file documentation.
Essential Functions Communicates with dealers in a professional manner to gather information to complete unit file documentation. Responds to a wide variety of issues from dealers and internal personnel while providing dealership support and troubleshooting. Provides training or instructions regarding unit documentation and registration to dealers using Dealer Portal in AX. Prepares documents from all Jayco divisions and dealers concerning units and scans/uploads/indexes to the correct unit serial number. Maintains unit registrations for current and accurate data to ensure warranty accuracy. Updates all information for change of owners and transfer warranties. Maintains component information that has changed or is incorrect. Additional Functions Assists in creating and maintaining new dealer and non-authorized warranty setups and labor rate entry. Assists in dealer admin setup requests. Assists with warranty flat rate setup and maintenance. Assists in identifying areas and dealers in need of training. Experience / Knowledge 1-3 years of related experience and knowledge preferred. RV industry experience is preferred. High school diploma or GED preferred. Necessary Skills & Abilities Strong communication and collaboration skills are required. Must display professionalism in all interactions and the ability to maintain a positive attitude through periods of adversity and disagreement. Proficiency with Microsoft Office software, including AX. Must comply with all safety policies, practices and procedures. Work Requirements This position may require sitting, standing, and working in front of a computer monitor in an office setting approximately 75% of the day. Regularly required to sit, stand, walk, and stoop, kneel, or crouch; use hands and fingers, handle or feel objects, tools, or controls; and reach with hands and arms. Must be able to lift and move up to 20 pounds. This position is a full-time position, which may require some flexibility in hours & days worked (including Saturdays, as needed). Regular attendance is required. Management reserves the right to assign or reassign duties and responsibilities to this job at any time. Jayco offers a generous benefits package including: (2) Medical Insurance plan options, HSAs, and FSAs Family Care Clinic for employees and dependents enrolled in a Jayco medical plan (IN only) Dental Insurance Vision insurance Disability and Life Insurance 401k plan with an annual discretionary match Wellness Benefits On-site Fitness Center access (IN only) Health Clinic for employee use (IN only) Employee Assistance Program (EAP) Benefits
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