Debt Resolution Specialist

Job Summary:




This position is responsible for the reconciliation and collection activity for Blitt and Gaines P.C, accounts.
This role will assess customer's needs and reconcile issues according to company, client, federal, state and local requirements and policies.




This position requires a substantial knowledge of the collections industry, rules and regulations, litigation process and transacts the general business of the Collections Department subject to general supervision.




Job Description of daily tasks and responsibilities include:




Handle both inbound and outbound calls in a high paced environment


Recover past due payments on accounts while applying customer service skills


Update consumer file information and notate accounts


Negotiate payment/settlement arrangements


Confirm consumer information


Ability to process payments and update consumer banking information


Investigate and resolve consumer/file discrepancies


Create a working relationship with consumers and attorneys to help resolve accounts


Comply with all legal requirements




Qualified Applicants must meet the following criteria:




Computer skills and the ability to work multiple systems


Strong customer service skills


Detail orientated with an ability to multitask


Positive attitude, energetic, and motivated


Call Center, Collections, or Sales experience is a plus.
Prior exposure to the FDCPA is very helpful.




We offer:




Competitive base pay


Monthly bonus incentives


Paid Time Off (PTO)


Benefits - medical, dental, vision and 401(k)


Growth and advancement opportunities