Delivery Operations Shift Lead

Details of the offer

FLOWER CO. operates a licensed cannabis delivery service.
The company is growing and looking for Delivery Driver Shift Leads to join our close-knit, customer-focused team to help us supply California with the best buds on the market!
This position is the cornerstone of our company.
The type of people who do well in this role are customer service-oriented, have a positive and professional attitude, are dedicated to making our customers happy, and have a passion for cannabis products.
Our Shift Leads are part of our secret sauce. They love solving problems, thinking critically, and managing/mentoring a diverse, high-performing team of Drivers.
In this role, you will oversee and supervise our driver fleet while supporting daily operations including picking and packing orders, planning routes, dispatching drivers, managing inventory, handling cash, and any additional tasks your manager assigns.
This position ensures we meet our customer SLA's and continuously improve our customer experience.
Additionally, Shift Leads will be responsible for instilling a culture at the depot that supports our purpose and core company values.
What you'll doFollowing company standard operating procedures, creating and updating as neededLead a team of drivers to accomplish shift goalsCoordinate daily tasks and roll out new systems and featuresBe a subject matter expert on FLOWER CO. operations and servicesReport performance metrics to Operations ManagersProblem-solve along with other teams to resolve fulfillment, inventory, and delivery issuesComplete inventory counts regularlyReport all violations to Operations ManagersRecord and report daily metricsAbide by all cannabis regulations & compliance proceduresExecute delivery operations by dispatching drivers, picking and packing orders, handling cash, and completing daily depot tasksManage multiple drivers on route at onceHelp keep our workspace clean and organizedFriendly, effective communication with peers, supervisors, managers, etc.Perks:Structured shifts, scheduled in advanceProduct discounts (10% off and free delivery!
)Awesome teammatesGreat working environmentDevelop useful industry knowledge base and skillsetWho you are:Must be over the age of 21Fluid with business software systems or experience with e-commerce softwarePrevious management and or keyholder experienceAbility to multitask, organize, problem-solve, and prioritize issuesAction and results-orientedAbility to work weekly morning and night shifts, including weekendsHave excellent organizational and time management skillsSelf-motivated team player with an entrepreneurial spiritPunctual and able to support specific department KPIsAbout FLOWER CO. FLOWER CO. sells weed on the internet.
We've built an end-to-end software and operations system for sourcing, fulfillment, delivery, and e-commerce in a highly regulated industry.
We're tackling big, unique problems to solve in a massive space that is growing exponentially with wider legalization.
FLOWER CO. is proud to be an Equal Opportunity and Affirmative Action employer.
We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
FLOWER CO. is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process.
If you need any assistance or accommodations due to a disability, please let us know.

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Nominal Salary: To be agreed

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