The Global IT Deployment organization manages the IT Infrastructure scope of a complex suite of projects and is responsible for the delivery of initiatives across business teams and operations groups within Amazon Fulfilment IT. Our projects deliver on the solutions that power the physical fulfilment of our customers' orders. This includes management of site launches across the globe and directly supports shipping packages to millions of Amazon.com customers across the world.
As a Manager of Technical Infrastructure Program Management, you will lead the Operational Excellence (OE) team, defining the overall strategy and leading initiatives to ensure high quality deployment processes at global scale. In this role you will lead a team of technical infrastructure program managers responsible for the global reporting mechanisms for our deployment processes and tooling. The OE team defines and drives key performance indicators for reporting compliance, data accuracy and the performance of our products, using this data to identify and deliver initiatives to streamline our deployments end-to-end. This position will own and lead business reviews with global leadership to showcase the status and performance of our projects and programs, and coordinate across field and tooling teams to drive resolution of recurring issues.
Key job responsibilitiesHire, train, and develop a team of IT Technical Infrastructure Program ManagersOwn the definition and delivery of an improvement roadmap for the OE teamManage the development/enhancement of our program management toolsDefine and measure our project and program performance KPIsLeading business reviews with senior IT leadershipOwn forecasting mechanisms for resources and budgetDeveloping and maintaining standards for deployment guides and SOPs Minimum Qualifications5+ years of experience of technical infrastructure program management3+ years' experience leading technical infrastructure program management teamsProject management training, PMP or Prince2 certification or equivalent.Ability to travel frequently within region and Internationally (25%)Bachelor's Degree from an accredited university or equivalentDemonstrated experience communicating effectively across organizational structures and multiple management levelsDemonstrated ability to work in a fast-paced, ambiguous environment while prioritizing and managing multiple responsibilities Preferred QualificationsUnderstanding of core IT infrastructure and service conceptsIntermediate-level knowledge in one or more of the following: LAN, WAN, Wireless, Telecommunications, Systems Administration, Low voltage data cabling, or data facilities technologies.Experience leading program management system/tool enhancementProcess efficiency qualification such as Six Sigma or equivalent Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit this link.
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