Position Summary The principal functions of an employee in this class is to process tax payments and maintain accounts for County tax payers, perform general clerical and accounting support duties and records maintenance, and provide customer service. A Deputy Treasurer must possess accounting, clerical, and customer service skills; he/she acquires knowledge of department functions through on-the-job experience and becomes a department-related specialist with a good working knowledge of department policies and procedures. The work is performed under the supervision of the Chief Deputy Treasurer, although some latitude is granted for independent judgment using standard practices to resolve customer issues or correct procedures. The principal duties of this class are performed in a general office environment.
Essential Duties and Responsibilities (will vary by assignment) Processes tax payments by County tax payers; Provides assistance with account billing and collection of property taxes; Assists in maintaining current property tax accounts, rates, charges, balances, and related information; Performs money management duties including, balancing cash drawers, review and reconcile payments for accuracy, preparation of deposits; Conducts records search as requested including complete documentation; Assists in maintaining County property tax account revenue and balance reports; Answers incoming phone calls and greets walk-in customers, provides general information to the public, answers questions and inquiries, provides specific information about accounts, and provides referrals to other departments or staff as needed; type department checks; title checks; restitution; bankruptcy; Assists customers with department procedures and explains department procedures/policies/programs to customers and resolves customer concerns as needed; Prepares tax notices for mailing; Communicates payment errors to tax payers either by phone or in writing; Modifies tax payer database or general accounts under close supervision; Prepares, files, distributes and maintains a variety of documents, correspondence, log sheets, applications, and related documents; Works with mortgage companies obtaining tax information and adds mortgage codes to the system; Works with designated districts in Bannock County obtaining information on items going on the systems as specials; Maintains files, return checks, logs and other records; assists in managing/collection; personal property; bankruptcy claim and maintain files; Processes County auctioneer and pawnbroker licenses; Completes special research assignments Assists the Chief Deputy with all phases of the tax deed process and works together to ensure statutory time and completion deadlines are met; Assists in maintaining register and processes warrants issued to Sheriff's Department for collection of personal property and mobile homes; Assists the Chief Deputy Treasurer and the Senior Deputy Treasurer in maintaining workbooks for all county departments to record and balance cash receipts, auditor's data, auto and driver's license fees, etc.; Assists in maintaining and reconciling bank accounts. Provides data entry services, faxing, typing, and filing in support of department functions; Performs all work duties and activities in accordance with County policies, procedures and safety practices. Other Duties and Responsibilities Performs other related duties as required. Assist the Chief Deputy with Commissioner's Agreements Assist with yearly Splits and Segregations to ensure taxes are collected appropriately. Assist and communicate with our Communications Specialist regarding our website and social media content to ensure the information is up to date. Assist with Public Records Requests Competency Requirements Knowledge of:
Laws regarding taxation and bankruptcy; Operation of standard office equipment, including a personal computer and job-related software applications; Customer service procedures and techniques; English grammar, spelling, punctuation, and composition; Current office practices and procedures; Accounting, bookkeeping, and cash handling record keeping practices and procedures. Ability to:
Evaluate and analyze customer needs to provide exceptional customer service; Learn department functions thoroughly to provide general information and explain detailed department processes and procedures; Learn and explain regulatory compliance issues related to the assigned department's function; Maintain records efficiently and accurately and to prepare clear and concise reports; Research information and data and prepare reports; Perform multiple tasks simultaneously, including handling interruptions, and return to and complete tasks in a timely manner; Perform duties accurately and efficiently under time sensitive deadlines; Respond courteously to customer inquiries, which are sometimes controversial or adversarial; Follow written and oral instructions; Work well under pressure; Operate standard office equipment and a personal computer including program applications appropriate to assigned duties; Maintain effective working relationships with other County employees, supervisory personnel, local elected and appointed officials, and the public; Communicate effectively both orally and in writing. Acceptable Experience and Training High school diploma or GED equivalency, preferably supplemented with course work in accounting, math or other business applications, is required; and One (1) year accounting, billing, customer service or clerical, cashiering or teller experience is preferred; or Any equivalent combination of experience and training which provides the knowledge and abilities necessary to perform the work. Essential Physical Abilities Sufficient clarity of speech and hearing, with or without reasonable accommodation, which permits the employee to discern verbal instructions and to communicate effectively on the telephone and in person; Sufficient visual acuity, with or without reasonable accommodation, which permits the employee to comprehend written work instructions, prepare and review documents and process them in a prescribed order, and organize documents and materials; Sufficient manual dexterity, with or without reasonable accommodation, which permits the employee to operate a personal computer, cash register, and standard office equipment; Sufficient personal mobility, flexibility, agility, balance, and ability to stand for long periods of time, with or without reasonable accommodation, which permits the employee to work in an office environment. Bannock County is an Equal Opportunity Employer. Veteran's Preference Given Pursuant to Idaho Code. Job Posted by ApplicantPro
