Position Specific Performance Expectations: Is up to date in month to month billing.Timely maintenance and oversight of fax log.Begins referral process at first notice of any new orders and has a good understanding of referral process.Is logged into phones and makes sure patients are scheduled accurately and efficiently.Greets patients on the phone in a friendly and courteous manner.Communicates effectively with Patient Registration Manager, Dermatology Front Desk, Dermatology Providers, and Dermatology Clinic Manager.Maintains the billing process up to date and ensures it is done correctly and effectively.Reviews and corrects provider schedules on a daily basis to ensure maximum productivity and minimize overlap and patient/provider dissatisfaction.Reviews and processes patient information to ensure it is correct and up to date in all applicable EMRs.Assists patient access manager in all needed aspects of patient access.Identifies issues that require additional investigation and evaluation, validates discrepancies and ensures appropriate follow up.Resolves problems where appropriate and escalates where necessary.Assists manager to ensure all patient access workflows, policies and procedures are being followed.Acts as a liaison between patients, families, physicians, and care team.Participates in interdepartmental process improvements and process evaluation efforts.Establishes and maintains a professional relationship with all staff in order to resolve problems, working as a team.Functions in a high volume, multiple-task environment while producing quality work.Prioritizes workload and completes assignments within allotted time.Able to work independently and problem solve.Must meet established productivity and quality guidelines.Attends all applicable workshops.Responsible to monitor directed indicators.Educates patients for financial assistance and collects copays as needed.Meets with patient access manager as needed.Will maintain professionalism, communication, customer service and leadership.Performs other duties as assigned.Organization Wide Performance Expectations: Demonstrates commitment to performing according to the CHOICE values of MRH and represents the organization in a positive and professional manner.Maintains patient and physician confidentiality at all times.Upholds regulatory requirements to ensure continual compliance with departmental, hospital, state and federal regulations and policies.Follows all policies and procedures to ensure a safe environment for patients, public and staff.Completes annual education, training, in-service, and licensure/certification requirements; attends departmental and organizational staff meetings or reads meeting minutes.Reports to work on time and as scheduled; completes work within designated timeframes.Establishes and maintains effective verbal and written communication and good working relationships with all patients, staff and vendors.Utilizes initiative; strives to maintain steady level of productivity; self-motivated; manages activity and time.Actively participates in departmental and facility performance improvement and continuous quality initiatives.Qualifications: Must be at least 18 years of age.Must be able to legally work in the United States.Must be able to pass a background check.Must be able to pass a drug screen and breath alcohol test.Education/Licensure/Certification: Associate's/Bachelor's degree or other related discipline is preferred; or equivalent combination of education and experience that is required for the specific job level.Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis, preferred.Preferred Experience: 1 year experience directly related to hospital medical staff or managed care credentialing preferred.Position Classification: Non-exempt
Compensation Range: $19.16 to $26.82
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