Job Description JPMorgan Chase is investing in innovative ways to attract customers, deepen engagement and drive increased satisfaction through delightful interactions with digital products and experiences. Our team is at the heart of driving this transformation, focused on developing innovative offerings that put the customer at the center.
As a Design Program Manager in our Digital and Customer Experience team supporting Business Banking, you will be tasked with the planning and management of daily workflows, processes, and reporting mechanisms that bolster our User Experience design projects across the Digital and Customer Experience (DCE) spectrum.
Job responsibilities Provide oversight and management of a digital product portfolio; includes project intake, assessment, resourcing, execution, tracking and team capacity Partner closely with Design Lead, Product Owners, Tech Leads, and Scrum Masters on execution and delivery, as well as reporting Facilitate cross-impacting project discussions with multiple Design teams and stakeholders Collaborate closely with Digital Design, Product, Line-of-Business teams to understand the business demand, capacity planning, and guide project execution Track projects: ensure milestones are being met and project status is documented and updated regularly; produce reports as appropriate/requested; serve as overall traffic manager Partner with Digital and other teams to help drive concept readiness and artifact quality and serve as a single point of contact for project status & issue management Ensuring all deliverables (oftentimes complex/interdisciplinary/interlinked) are clearly specified, scoped and agreed between client and internal team(s) Required Qualifications, Capabilities, and Skills 3+ years of project/program management experience working with digital design or marketing teams. Experience at both a design studio and a large corporate environment. Extensive understanding of Product development lifecycle at scale Strong understanding of Waterfall and Agile project methodologies Experience or familiarity with Atlassian / JIRA software tools Demonstrated effectiveness developing plans, prioritizing activities and driving execution Excellent written and verbal communication skills, including the ability to effectively present complex information clearly and appropriately handle sensitive information Strong organizational skills with experience coordinating multiple work streams simultaneously, proactively and independently Preferred Qualifications, Capabilities, and Skills Proven ability to collaborate cross-functionally and influence outcomes Flexible and adaptable to change direction based on team and stakeholder consensus Strong project management skills Passionate about creating customer-centric design About Us Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.
Global Finance & Business Management works to strategically manage capital, drive growth and efficiencies, maintain financial reporting and proactively manage risk. By providing information, analysis and recommendations to improve results and drive decisions, teams ensure the company can navigate all types of market conditions while protecting our fortress balance sheet.
