About the Team Our mission is to enhance the quality of our customers' lives at home. We put the customer at the center of everything we do, every day. Our corporate values that guide our actions and decisions are our People First culture, customers, quality, shareholders, integrity, and corporate responsibility.
Overview of the Design Studio Specialist role You will inspire customers to express themselves in their home. You will bring the shopping experience to a seamless close as you assist customers and complete sales at the cash wrap. You will promote continued customer engagement and give customers a reason to stay connected with our Brand.
Responsibilities Utilize design expertise to assist clients in one on one consultations in the store and in-home regarding the design of their living spaces to drive store sales. Perform productive in-home consultations including the ability to accurately measure and assess the client's living space. Create and present design plans based on client's needs, style, preferences, and living space. Maintain knowledge of current sales and promotions in order to achieve and exceed established sales and productivity goals. Utilizing exemplary World class service standards assist customers with special services including: gift wrap, gift registry, locating merchandise, catalog/internet orders, special orders, back orders, charge sends, courier deliveries, and furniture orders. Demonstrate superior product knowledge, including features and benefits of the entire design studio assortment. Criteria Strong communication, clienteling and customer follow-up skills. Ability to complete and coordinate complex large orders within a variety of sales channels. Experience in working with the elements of design preferred. Proven ability to prioritize and handle multiple tasks simultaneously. 1-2 years of customer service and retail sales experience (specialty retail preferred, but not required). Physical Requirements Must be able to be mobile on the sales floor for extended periods of time. Must be able to lift and mobilize medium to large items, up to 75 lbs., while utilizing appropriate equipment and safety techniques. Full time associates are expected to have open availability to meet the needs of the business. Part-Time Flex associates must be available to work a minimum of 15 hours per week, including two regularly scheduled shifts on the weekend (Saturday and Sunday) and two during the week (Monday to Friday). Associates must be available for annual inventory and entire holiday season (November and December). Our Mission Around Diversity, Equity & Inclusion We firmly believe that working in a culture focused on diversity, equity, and inclusion spurs innovation, creates healthy and high-performing teams, and delivers superior customer experiences.
Benefits Just for You A generous discount on all Williams-Sonoma, Inc. brands. A 401(k) plan and other investment opportunities. A wellness program that supports your physical, financial and emotional health. Paid vacations and holidays (full-time). Health benefits, dental and vision insurance, including same-sex domestic partner benefits (full-time). Your Journey in Continued Learning Individual development plans and career pathing conversations. Annual performance appraisals. Cross-brand and cross-functional career opportunities. Online learning opportunities through brand specific resources and WSI University. Leadership development opportunities.
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