Serverfarm is a leading developer and operator of data centers in North America, Western Europe, and Israel, and has key customer relationships with rapidly growing hyperscale, technology and network customers. In September 2023, Manulife Investment Management acquired a controlling interest in Serverfarm, which will allow the company greater access to capital to accelerate the expansion of its data center portfolio on a worldwide basis. The company is positioned to capture the growing demand for data center capacity that continues to grow globally, fueled by the rapid adoption of artificial intelligence and companies' continued transition of data workloads and storage to the cloud. Serverfarm has integrated innovation, sustainability and digital transformation into its mission and culture. Serverfarm developed in 2009 out of a need in the market to help customers become more efficient as capacity demands and data management challenges grew. The Serverfarm team began purchasing data centers from customers and leasing back the portion they needed. This strategy transitioned the company from a data center real estate owner into a data center developer and operator, resulting in a growing international portfolio of state-of-the- art facilities. In 2015, Serverfarm developed its award-winning service platform InCommand with the goal of bringing together the three main elements of a data center: real estate, electrical and mechanical infrastructure, and the IT environment. This portal-based solution combines people, process, and platform, creating a cloud-like experience for data centers. Serverfarm delivers its sustainable Data Center Managemen t as a Service (DMaas) approach at more than 750 locations across forty-five countries. We are seeking a skilled Desktop Engineer to join our CorpIT team. In this role, you will be responsible for fleet management, and providing top-quality support for desktop environments across our organization. You will ensure that our end users have a seamless experience with their devices and applications, focusing on reliability, security, and performance.
\n Key ResponsibilitiesProvide support for desktop and mobile systems including Windows 11, macOS, iOS, Android and various applications.Manage and deploy Intune for device and application management.Configure and maintain endpoint security policies using Microsoft Defender.Support and troubleshoot productivity tools such as Microsoft Office, Zoom, Box, and Adobe Acrobat.Assist with the deployment and management of specialized software including AutoCAD and Bluebeam.Manage service requests and incidents through Freshservice, ensuring timely resolution and excellent customer service.Perform software installations, updates, and patch management across desktop environments.Collaborate with other IT teams to implement and enforce IT policies and procedures.Train end users on best practices and new technologies.Document processes and maintain accurate records of desktop configurations and changes. Key QualificationsAssociate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent experience.2-4 years of experience in desktop support or a similar role.Strong knowledge of Windows 11, macOS, and Microsoft 365.Experience with Intune and security tools like Microsoft Defender.Familiarity with IT service management methodologies and tools such as Freshservice.Experience supporting collaboration tools including Box, Teams, Zoom, and Adobe Acrobat.Knowledge of AutoCAD and Bluebeam is a plus.Excellent problem-solving skills and attention to detail.Strong communication skills and a customer-focused attitude.Relevant certifications (e.g., Microsoft, Apple) are advantageous.
\n$25 - $43 an hour
\nServerfarm is committed to providing an equal opportunity workplace and offers paid time off, paid holidays, 401k, medical and dental. Our compensation philosophy rewards employees for achieving the values and objectives aligned with the company's goals and strategic initiatives.