Permanent / Direct Hire
Job Title:
Desktop Engineer
Job Function:
To provide support for daily operations of IT department
Location:
Lenoir, NC - 100% onsite
Compensation : $60 to $65K plus Benefits, Salary commensurate with experience
Our Client
Our esteemed client stands at the forefront of the industry as a premier manufacturer of protective materials tailored for high reliability applications on a global scale. If you are seeking to align yourself with a company renowned for its unwavering stability and remarkable expansion into new markets, now is the time to act.
This presents a unique opportunity to leverage your skills and expertise within an organization committed to fostering personal growth, accompanied by exceptional benefits and dedicated support. Seize the moment to capitalize on this remarkable opening before it is claimed by another.
Scope of Job
The IT Desktop Support Engineer supports the daily operation of the IT department in alignment with the business objectives of the organization. This individual will provide hands-on expertise for IT asset management, procurement, PC support, Printer Support, JDE Menu, Dream Writer and security other IT administrative and support tasks as deemed necessary. The Support Engineer person will work closely with decision makers in other departments to support cost-effective and secure technology solutions for all aspects of the organization, minimize down time and support users as required.
Responsibilities:
Act as IT SOX Compliance liaison by maintaining the IT SOX processes to include JDE user security, set up and documentation.
Maintain backups of PC's and Windows Server data as required.
Provision end-user services, including PC's, Telephones, PDA's and other services as required.
Provide end user assistance as required to solve IT software, hardware and service-related issues (help desk).
Direct research on potential technology solutions in support of procurement efforts.
Administration of asset management for IT hardware, software, and equipment.
Provide critical after-hours support when needed.
Required Qualifications
Strong technical knowledge of network, hardware, protocols, and PC operating systems.
Extensive application support experience with ERP and other business software.
Strong understanding of project management principles.
Excellent written and oral communication skills.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Extensive experience working in a team-oriented, collaborative environment.
Proven analytical, evaluative, and problem-solving ability.
Active Directory Experience.
Cloud Experience is a plus but must being willing to learn if not already possessed.
Education & Certifications
University degree in the field of computer science or 7 years related work experience.
Equal Opportunity Statement:
Our client is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Pay Transparency:
We believe in transparency and fairness in compensation. We are committed to providing our employees with competitive salaries that reflect their skills, experience, and contributions to our organization. As part of our commitment to pay transparency, we want to provide you with as much information as possible about our compensation practices.
Disclaimer:
This job posting is intended to describe the general nature and the level of the work to be performed. It is not intended to include every job duty and responsibility specific to the position. RCM reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.
About RCM:
RCM Life Sciences & IT is a leading provider of IT Business Solutions and Engineering Services to over 1,000 clients in the commercial and government sectors. RCM partners with clients to define, implement and manage a broad range of technologies across multiple platforms, systems, and networks. Our broad geographic presence ensures that a proven and reliable tactical and strategic capability is available and deployable virtually everywhere in North America.
