Desktop Support Engineer

Job Description: Job Role: Deskside Support Location: Morristown, NJ (Onsite) Duration: 1 Year Rate: $20/hr on W2 Requirements: Experience with operating system image builds, software push platforms (Intune and SCCM) Knowledgeable in Office 365 technology Hands-on experience of Intune environment as part of Microsoft Modern Desktop Administration Experience with supporting multiple scenarios based on device identities (Azure AD vs Hybrid Azure AD vs On-Prem) Knowledge on Windows Autopilot as a modern OS Deployment solution. Basics of Azure Windows virtual Desktop Proven experience with ticket tracking systems (ServiceNow) Strong presentation, communication and interpersonal skills with the ability to interact professionally with a diverse group of technical personnel, executives, managers, and subject matter experts Asset Management updates/clean up in the Asset Management System and AD clean up. Install and upgrade software and operating systems Support video and audio conferencing requests as necessary Troubleshoot network and local printers issues. Provide timely support services to all colleagues, ensuring service levels are maintained and all requests are properly tracked Maintain documented software and hardware inventories Level 2 onsite or remote support for complex customer issues and requests. Lead deployment of software releases, system upgrades and patches on end user devices via Intune deployment. Should perform diagnostic testing and utilization of remote control tools to assist users when troubleshooting to determine a solution.