Desktop Support Specialist

Hiring-Technical/Deskside Support III-Kirkland, WA; 8-5 Mon-Fri-Pure W2 role

Job Title : Technical/Deskside Support III
Location: Kirkland, WA; 8-5 Mon-Fri
Contract to hire is expected
Teams Interviews - 2 ROUNDS

Senior Desktop roles. Must have worked in a large-scale enterprise environment. Would have supported end users and timelines. Work solely alone in their respective offices.
We have 14 techs right now; we meet daily through TEAMS. Will work as stand-alone IT support in the respective offices.
A Helpdesk tech who only worked with remote employees is not going to fit, need to have in person support experience.
Will provide white-glove service to end-user community.

Skills:
• Onboarding/Offboarding people's access.
• Dell 70%
• Mac 30% - need strong experience here as we're growing in this.
• Install printers.
• Active Directory – create accounts, assign permissions, move units and accounts through AD.
• Should have ticketing experience, we use SNOW. That is a plus.
• Installing and setting up hardware
• Customer support F2F/physically
• Conference room set up.
• TEAMS
• Troubleshoot outages.
• Lift up to 20 pounds
• We do not configure network gear but should understand how to plug cables into patch gear is a plus. Not programming access points but do troubleshoot connectivity.
• MDM a plus
• Customer support ability should be as strong as technical ability.
• A+ cert highly preferred.

Regards
Priyanka
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