Desktop Support Technician- Bilingual In English And Korean

Field Desktop Support Tech- Bilingual in English and Korean Role: Full Time Location: Orange County, CA Onsite/In-person Responsibilities: Desktop support experience- troubleshooting, configuration, software installationExperience with ticketing systemReview onboarding requests, review tickets and document issuesAdept at M365, Windows, Active Directory, ticketing systemsProvide troubleshooting and support to end users on a variety of issues- incidents and problemsProvide technical assistance to the customer (Examples)
- Password reset
- Account information
- Case number information
- Adobe Reader issues
- Brower issues
- Technical computer issues
- Internet connectivitySet up equipment for employee useImage computers using a variety of methodsInstall and perform minor repairs to computers and peripheral equipment within the office premisesStrong networking skills- IDF/MDF, switches, routers, access pointExperience:2-5 years of experience in software, hardware and networkProvide technical assistance for user questions/issues on Windows 7, 8 and 10 along Microsoft Office 2010 through Office 365, M365Experience with of Windows, M365, PC and Printer configurationStrong customer service skills, detail oriented, and deadline drivenStrong communication skills and client interfacing skillsEnthusiastic and willing to take initiative