Req ID:284998
NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Desktop Support Technician to join our team in Los Angeles, California (US-CA), United States (US).
The Desktop Support Technician will be responsible for performing various managed client services for a strategic customer. These services include: IMAC, Break Fix, Desk Side Support, etc. This role combines strong technical skills with an emphasis on delivery high level of customer service.
**This role requires working onsite daily at our client's facility and requires employee to be fully vaccinated on or before start date, to the extent required by applicable law.
Role Responsibilities
Windows 11 deployments
Active Directory - Computer management
Imaging using SCCM
Troubleshoot issues that may have been caused by firewall, proxy or antivirus software.
Excellent Customer Service skills
Work with vendors to help troubleshoot and resolve vendor supported applications
Support thin clients, mobility devices, desktops / laptops
Citrix / Epic - local device setting configurations for signature pads, scanners, credit card machines
Respond to tickets and update notes so that user and future techs and completely understand what was done to resolve/address tickets.
Attend weekly team meeting and actively participate.
Complete company required training and development
Close tickets in line with other technicians doing similar work
Provide deskside/end user support in large hospital environment; lots of walking between workstations is required
Basic Qualifications
2+ years desktop/technical support experience
Additional skills
A+ Certification
Must have a proven customer service background
Knowledgeable of Windows Operating System environment
Must be able to comprehend and follow verbal and written technical instructions and scripts
Good verbal and written communication skills
Physically able to lift and move Enterprise and Client technology hardware in our customer environments
Excellent interpersonal skills and ability to work collaboratively in a team environment
Basic customer interaction skills
Strong troubleshooting skillsMAC Experience
Printer repair Experience
Previous networking experience
PC Imaging experience
Deployment Experience
A driven, self starting individual
A reliable personal vehicle
Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this role is $26.50 - $32.40/hour. Actual compensation will depend on a number of factors, including the candidate's relevant experience, technical skills, and other qualifications.
This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.
About NTT DATA Services
NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients' long-term success. Visit nttdata.com or LinkedIn to learn more.
NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.
