Tesla is currently seeking a highly technical Desktop Support Technician to join our team onsite in Austin, TX. The IT Services position within the IT Operations team will be on the front lines of Tesla's IT systems support. As the face of IT, the Desktop Support Technician must have strong technical troubleshooting abilities, excellent communication skills and be willing to interface with a combination of both technical and non-technical departments. The primary task of this position will be to troubleshoot and resolve endpoint issues, install and support the systems, and assist with the day-to-day operations for Tesla's global IT infrastructure to provide for the growth of Tesla's initiatives.
Responsibilities
Provide onsite and remote support for Tesla organization. Responsible for troubleshooting and resolution of computer and mobile device hardware and software issues, telephony, printers, and networking
Work with Backups, Active Directory, Exchange, Azure, and Windows server environments
Work with ECM, Imaging, packaging, scripting - Python or PowerShell
Work with enterprise remote imaging and administrative tools including SCCM, JAMF, Intune
Maintain and work with wireless technologies, LAN, VPN, DSL
Create, edit, and improve technical articles and other procedures for systems at Tesla
Work with the team lead, elevated set of permissions to address more challenging work within Active Directory, Office 365, and software licensing
Perform in compliance with policy guidelines and within time frames as defined in the team's SLAs and/or project requirements
Troubleshoot Windows 10 & 11, Mac OS, iOS & Android mobile operating systems
Requirements
Minimum of 4 years of experience with desktop support experience
Minimum of 4 years of experience within a Windows and Mac environment, some Linux is preferred
Degree in Information Technology, Computer Science, or equivalent experience
Excellent customer service skills, strong attention to details with excellent follow up
Compensation and Benefits
Benefits
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
Family-building, fertility, adoption and surrogacy benefits
Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
Healthcare and Dependent Care Flexible Spending Accounts (FSA)
LGBTQ+ care concierge services
401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
Company paid Basic Life, AD&D, short-term and long-term disability insurance
Employee Assistance Program
Sick and Vacation time (Flex time for salary positions), and Paid Holidays
Back-up childcare and parenting support resources
Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
Weight Loss and Tobacco Cessation Programs
Tesla Babies program
Commuter benefits
Employee discounts and perks program
