Digital Content Contractor

Digital Content Contractor needs Samsung display technologies and content management software experience
Digital Content Contractor requires:
• LED display technology
• Programming skills to automate and streamline support processes
• Computer networking
• Proficient in Windows OS and remote-control software
• Meraki
• Airwatch
• HelpDesk Advanced
Digital Content Contractor duties:
• Support digital technologies in use
• Collaborates with L1-L3 Digital Support teams to ensure tickets are being worked and documented to completion
• Independently identify, diagnose, and resolve technical problems with minimal supervision
• Process documentation
• Handle escalations effectively, providing excellent customer service
• Manage multiple tasks simultaneously, ensuring timely resolution of all issues
• Report generation