About the role
Bloomreach is seeking aDigital Experience Managerto engage with our customers to take them on a digital experience transformation journey. This role is on the cutting edge of the digital experience industry and will be developing the best practices and innovative ideas in the market. Partnering with our customers' leadership and delivery teams, Digital Experience Managers drive a program of change to build the digital experience and advise their customers on how to get the most out of the Bloomreach platform to drive business value. They work side-by-side with our customer teams to partner in the digital journey, help them ideate and envision the art of the possible to deliver as much value as possible with the Bloomreach digital experience platform.
Your role will require significant collaboration with customers and internal teams to deliver innovative ideas and business value to our customers. You will need to spend significant time with our customers - educating them on the potential of Bloomreach and their digital experiences. Additionally, you will work cross-functionally with our Bloomreach teams - Account Management, Product, Technical Services, Business Services, Support - to ensure that our customers are getting the newest ideas and the best value while feeding customer ideas and questions back to the appropriate Bloomreach teams.
A strong customer orientation, exceptional collaboration skills, intellectual curiosity, and critical thinking background are key elements for success in this role.
What you'll do:
Influence the mindset of customers and account teams by challenging the status quo and bringing innovative ideas that showcase Bloomreach's unique value proposition to our customers' digital experiences
Demonstrate how a digital experience vision can become a reality by being an expert in digital experiences and the Bloomreach platform
Provide experience and leadership capabilities to ensure a successful digital experience roadmap where maximum business value is created
Establish yourself in the marketplace and internally as a thought leader and trusted advisor to customer teams and account teams
Own the customer satisfaction and value demonstration in strategic accounts
What you'll bring:
2-4 years of professional experience in customer success
2+ years of relevant experience in digital experience technologies, retail/ecommerce experience a plus
Analytical and comfortable identifying stories within raw data
Have the drive and flexibility to roll up your sleeves and work hard in a fast-moving startup environment
Demonstrates a high level of autonomy, with the ability to independently manage tasks and projects from inception to completion with minimal supervision.
Clear and persuasive communication skills, capable of articulating ideas, strategies, and feedback effectively to internal and external partners, both in writing and verbally.
Strong presentation skills, with creative and out-of-the-box thinking
Bonus Points
Hands-on SaaS experience
Experience with SEO, Site Search, and Merchandising tools
E-commerce experience
B2B Experience
Excited? Join us and transform the future of commerce experiences.
The base salary range for this position is $75,000-$95,000. The pay range actually offered will take into account a variety of potential factors considered in compensation, including but not limited to skills, qualifications, geographic location, accomplishments, experience, credentials, internal equity and business needs, and may vary from the range listed above.
Regional benefits:
Health Care including medical, dental, and vision insurance
401k Plan with employer contribution
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