Job Description Purpose of the role
To monitor customer accounts for suspicious/fraudulent activities and take appropriate action when required.
Accountabilities Execution of customer query support, including credit card inquires, account management and case resolution related to suspected fraud.
Collaboration with various internal stakeholders across function projects and law enforcement agencies in cases of potential fraud.
Development and implementation of fraud prevention strategies and procedures, including the use of fraud detection tools and technologies.
Support teams within the business operations function as needed, including risk management, compliance, and customer care.
Identification and implementation of trends and developments to regulatory requirements and internal policies related to fraud prevention and detection activities.
Management and development of KPIs to measure the effectiveness of customer care fraud prevention operations, utilising data and technology to support the identification of areas that require improvement.
Monitoring financial transactions for potential fraudulent and suspicious activities and conduct investigations and report fraud incidents.
Assistant Vice President Expectations Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues.
Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda.
Take ownership for managing risk and strengthening controls in relation to the work done.
Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy.
Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively.
Communicate complex information.
'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience.
Influence or convince stakeholders to achieve outcomes.
All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right.
They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Join Barclays as a Digital Fraud Analyst AVP.
You will play a pivotal role in safeguarding our digital channels.
Based in Wilmington or Whippany, you'll lead efforts to prevent and mitigate fraud by developing innovative strategies, driving authentication solutions, and partnering with cross-functional teams and law enforcement.
We're seeking a passionate self-starter with expertise in fraud risk management, cyber risk, and data analysis, who's ready to take ownership of high-impact projects.
If you're driven by challenges, excited about digital security, and eager to make a difference, we want to hear from you.
This role is based out of Wilmington, DE or Whippany, NJ.
You may be assessed on key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills.