We are currently seeking a Digital Operations Support professional for a new market, to be part of the Customer Operations team in Mexico.
From Veridas' subsidiary in Mexico, the role will be responsible for, among other tasks:
Providing Level 2 support to on-premises customers, primarily in MexicoDeveloping documentationDeveloping integration toolsVisiting and supporting clients on-siteSupporting cloud customers across all geographies outside of business hours in SpainReviewing incoming support tickets and alertsTroubleshooting issues in cloud environmentsResolving provisioning-related issues (primarily for Mexican clients)Performing routine operations on VeriSaaS CloudMonitoring and performing maintenance tasksManaging releasesHandling provisioningPerforming routine operations on Phygital CloudMonitoring and performing maintenance tasksManaging tenantsAccessing and rebooting terminals
Training new team members on the role's responsibilitiesAssisting Customer Support in technical support and maintenance actionsIT tasks:Small activities that require minimal effort and time, outside of business hours in SpainAdvocating within the LATAM team for the use of central IT services.Bachelor's degree in Computer Engineering, Systems Engineering, or a related field. Postgraduate studies preferred and/or similar qualifications, with consideration based on experience.At least 1 year of experience in similar roles, with a focus on customer support, technical troubleshooting, and integrations.Languages: advanced English.Experience with application containers like Docker, as well as knowledge in developing applications with high-level languages such as Python.Experience working with SQL databases (PostgreSQL).Advanced knowledge of Linux systems (command line, file systems, networking, etc.).Experience in cloud environments (AWS, Azure, GCP).Strong customer orientation, initiative, teamwork, problem-solving skills, and analytical abilities.Additional preferred skills: Knowledge and experience with PaaS solutions like OpenShift, Kubernetes, or OpenStack.Experience with NoSQL databases (Elasticsearch) is highly valued.Familiarity with automation tools (Terraform, Ansible).Be part of a high-tech company with proprietary products, operating worldwide in critical environments.
Opportunity to build a global career and join a team of highly qualified and experienced professionals.
Highly competitive fixed and variable compensation, aligned with the candidate's experience.Flexible compensation options.Remote work (WFH) in line with company policy.Collaborative and multidisciplinary work environment.Continuous training.