What Makes a Honda, Is Who Makes a Honda
Honda has a clear vision for the future, and it's a joyful one. We are looking for individuals with the skills, courage, persistence, and dreams that will help us reach our future-focused goals.
At our core is innovation. Honda is constantly innovating and developing solutions to drive our business with record success. We strive to be a company that serves as a source of "power" that supports people around the world who are trying to do things based on their own initiative and that helps people expand their own potential. To this end, Honda strives to realize "the joy and freedom of mobility" by developing new technologies and an innovative approach to achieve a "zero environmental footprint."
We are looking for qualified individuals with diverse backgrounds, experiences, continuous improvement values, and a strong work ethic to join our team.
If your goals and values align with Honda's, we want you to join our team to Bring the Future!
About This Position
The Digital Sales Platform Business Analyst, part of the CX ADR Transformation department, coordinates with key stakeholders, and executes evidence-based analysis across the enterprise to improve customer experience. Taking a strategic view of the digital selling platform across the entire customer purchase journey, they will help with analysis and implementation of industry leading digital selling programs. The result will be a digital sales roadmap and near-term implementation plans. The position will design and analyze data, meet with key internal and external stakeholders and work with team leadership to optimize the purchase journey. Specifically, the Digital Selling Platform Business Analyst will be responsible for:
Assist in developing KPIs and lead the analysis of digital selling data to expand the digital selling process to reach and retain an industry leading position.
Generate, communicate, and identify continual improvement opportunities for digital selling that inform prescriptive business decisions and marketing strategies.
Support the Sales, Marketing and AHFC business units to identify strategic opportunities for customer purchase experience improvement by leveraging insights from multiple internal feedback listening posts.
Support Sales, Marketing and CX with establishing, generating, and tracking platform KPIs to ensure the impact to customer experience and the business can be quantified.
Present complex findings to internal and external stakeholders in a clear and concise manner.
Work with platform vendors and suppliers to implement refinements toward platform goals.
Responsibilities Include
Support the digital selling platform
Key team member to scale digital selling optimization across the enterprise and specific business units.
Partner with the key groups including Sales, Marketing, AHFC, Service to improve the process that will drive customer purchase experience enhancement.
Develop and implement platform plans to achieve team goals and objectives.
Support best platform practices in support of the objective of establishing and maintaining an industry leading digital selling capability.
Manage platform vendor and supplier functionality:
Work with the digital sales platform vendor (Tekion) to develop a feature and release roadmap that achieve business objectives.
Work with project suppliers (e.g., trade, forms, DMS, etc.) to increase functionality necessary for optimal customer and dealer experience.
Develop, and promote internal KPI measurements to support the organization achieve high standards on collecting customer feedback.
Support the enterprise implementation of all AHM VoC programs throughout the project lifecycle – e.g. design, prototype, report, process mapping, training, etc.
Reporting and presentations:
Working with team leadership and senior leaders to promote digital selling activity to fulfill team mission.
Who We Are Seeking
We are looking for qualified people and diverse background and experiences, open minds, and a disciplined work ethic, to bring the future to Honda.
Required Work Experience
5-7 years in some combination of relevant digital or offline project work
Required Education
B.S. in Business, Computer Science, or other related field
Desired Skills
Strong communications skills, storytelling, utilize data analysis to drive business improvement
Experience working with dealers to improve business process and customer experience
Experience in automotive projects and/or industry
Knowledge of agile, ideally SAFe
Demonstrated strong collaborative, leadership, and interpersonal skills. Able to interact with diverse stakeholders across the organization
Demonstrated strategic decision-making mindset
What differentiates Honda and makes us an employer of choice?
Total Rewards
Competitive base salary $64,480 - $92,400
Pay will be based on several variables that include, but not limited to geographic location, work experience, education, etc.
Annual Bonus
Industry-leading Benefit Plans (Medical, Dental, Vision)
Paid time off, including vacation, paid holidays, sick time, and personal days
401K Plan with company match + additional contribution
Career Growth
Advancement opportunities
Career mobility
Education reimbursement for continued learning
Training and Development programs
Additional Offerings
Wellbeing program
Community service and engagement programs
Product programs
Free drinks onsite
Honda is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.
American Honda Motor Co
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