Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work, and move today and for the next generation! We know that the only way a business thrives is if our people are thriving. That's why we always put our people first. Our global, diverse team would be happy to support you and challenge you to grow in new ways.Who knows where our shared journey will take you?
Our Smart Buildings help to create efficient, safe, adaptable, and responsible environments. Our aim isn't just about improving buildings; it's about creating perfect places that improve people's lives.
Short Overall Summary of PositionThe Digital Service Specialist (DSS) supports Siemens Digitalization efforts to provide digital services to customers as part of contracted service for projects and / or service agreements across North America. The DSC is located in Austin, Texas and applicants will be asked to relocate. Our DSS strive to provide responsive onboarding, training and support services for our above site analytics offerings. We help clients drive value through the visibility to the issues in their buildings, and we serve as domain experts in maintaining that line of site to those opportunities.
As a DSS, you will:
Display strong communication, interpersonal, and leadership ability across all levels coupled with effective problem solving, conceptual thinking & analytical skills
Work closely with internal portfolio and research & development stakeholders to document and prioritize feature enhancements, bugs or requirements
Act as Platform Administrator for Navigator, Fault Detection & Diagnostics (FDD), Activity Central and Building X platforms
Interface with Digital Service Engineers, Field Service Energy Engineers, Client Service Managers, Specialists and customers to ensure seamless project execution from start to finish
Configure reports and dashboards on systems performance to pro-actively inform customer and Siemens field offices
Lead customer training and conducts client facing presentations
You will make an impact with these qualifications:
Basic Qualifications:
Bachelor or Associate degree
Ability to work in uncharted territory
Creative problem solving
Independent time management
Up to 5% travel may be required
Preferred Qualifications:
Knowledge of common HVAC and electrical building systems, energy management or energy efficiency systems
Bachelors or Associate degree in Electrical or Mech. Engineering and 3+ years of applied work experience
1+ years Business Intelligence software or analytics experience
1+ years Service delivery experience
You'll benefit from:
Siemens offers a variety of health and wellness benefits to our employees. Details regarding our benefits can be found here: https://www.benefitsquickstart.com/siemens/index.html
The pay range for this position is $54,180 - $92,880 and the annual incentive target is 5%. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications and premium geographic location.
Ready to create your own journey?Join us today and help create a better #TomorrowWithUs!
About Siemens:
We are a global technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to sustainable transportation as well as advanced healthcare, we create technology with purpose adding real value for customers.
Our Commitment to Diversity, Equity, and Inclusion:
We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us. Learn more about our commitment to DEI here .
Protecting the environment, conserving our natural resources, fostering the health and performance of our people as well as safeguarding their working conditions are core to our social and business commitment at Siemens. They are an integral part of our Business Conduct Guidelines and our corporate strategy.
#LI-KS1 #LI-Hybrid #Zone7-EREF #RSS hvac controls, building controls, above-site analytics, heating, ventilation, air conditioning, dashboards, fault detection and diagnostics (FDD), Building X, service optimization, analytics in support of building maintenance and repair
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