Sodexo is seeking a Digital Solutions Manager within Marketing to support our Campus and Government segments.
As a natural communicator and problem-solver, you thrive on Execution. You're also an expert at deploying digital innovations and technology as you build strong, collaborative relationships. This position will require up to 50% travel, and the candidate ideally resides in the regional area for which they will support in the United States.
We are looking for candidates who will be responsible for: Execution of effective, thoughtful deployments (at scale) with a "right tech, right fit" approach with our operators in-segment.Serve as an Ambassador for the Everyday App, especially within assigned territory; ensure E2E successful deployment of Everyday app occurs at each respective campus; align actions to expectations as you collaborate with, and influence key stakeholders and cross-functional areas (i.e. Product Management teams, BTA's, Service Ops, Menu Teams, Central Marketing, Service Desk, local operators, etc.).Cultivate organic growth and drive share of wallet through digital innovation execution; this includes scale of mobile commerce and average transaction value.Digital Innovation Portfolio Management: eCommerce, inclusive of mCommerce; manage, implement new solutions; channel IRL feedback regarding effectiveness and competitive activity in market, usability, etc. Leads digital innovation deployment, training, troubleshooting and UX/CX of the solution.Digital Innovation Deployments and Business Continuity Support.Training & Support (regional area), Roadmap Execution, Solution Feedback, Troubleshoot, Manage Escalations.Collaborates extensively with team members and other departments on cross-functional initiatives.Enable on-site teams to operationalize deployed digital solution(s) and optimize the consumer journey on-site.Serve as the subject matter expert for digital innovation for internal and external audiences, presenting virtually and in-person, as needed.Travel Required.Job Specifications: Execution and Deployment Management for Digital Innovation, including Apps, Robotics, Mobile Activation, Partner Affiliates, etc. aligned to regional support within the Segment. The ideal candidate will have: Excellent communication skills, with the ability to influence at all levels; receptiveness to feedback.Advanced ability to lead complex projects with multiple stakeholders; strong change management experience.Advanced ability to analyze issues effectively and resolve them efficiently.Exceptional organizational skills, with the ability to navigate competing priorities and ambiguity; flexible and change-nimble.Familiarity with B2B2C Sales Process; prior experience managing vendor and client expectations.Qualifications & Requirements: Basic Education Requirement – Bachelor's Degree or equivalent experience.
Basic Functional Experience – 3 years.
Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.
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