Director - Business Conduct - Control Management

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Global Commercial Services (GCS) is the global leader in providing payments solutions for Small, Medium and Large businesses.
The objective of the GCS Control Management Business Conduct team is to provide subject matter expertise on Business Conduct Risk topics to ensure the BU is equipped with in-depth knowledge of risk-stripes to manage and mitigate these risks effectively; supports the BU with expert guidance for topical Operational Risk intelligence.
GCS is looking for a Director GCS Business Conduct - Control Management  to lead a diverse team of high-performing professionals focused on ensuring business conduct and control management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.
The Director - Business Conduct  - Control Management will:
Lead a team of performance managers responsible for program performance, development of controls, and testing activities to support business conduct objectives for the GCS Global and Large (G&L), Servicing, and Third Party acquisition organizations. 
Act as a trusted advisor to GCS sales colleagues and leaders to provide guidance on how to compliantly operate within the guidelines of the GCS Sales Practices Policy ensuring we Win the Right Way
Work closely with Line of Business Compliance (LOBCO), GCO and other team members within the GCS organization to comply with internal standards, policies, and regulatory obligations. 
Serve as the go-to subject matter experts within the BU on business conduct
Ensure all activities & guidance provided to BU are in alignment with aligned business conduct standards 
Facilitate activities to comply with enterprise policies and programs pertaining to business conduct (e.g., AEMP 88 conduct risk management policy), and support with design/ enhancement of BU procedures /standards by providing topic-specific insight
Supervise the reporting and analysis of monitoring activities to drive improvements in business conduct performance.
Support with design and dissemination of targeted training and awareness programs to increase understanding and management of business conduct 
Be a key leader for sharing insights, better practices, themes, etc. across the enterprise
Support core Control Management programs, including: PRSA, Issue Management, New Product Approvals, TLM, Organizational Change, Governance and Complaints Management, as required

Required Qualifications:
6+ Years experience in operational risk management (e.g., within Risk and/or Internal Audit function) Understanding of critical operational risk management lifecycle activities
Excellent project management, communication, and interpersonal skills, with an ability to interact and obtain buy-in from senior BU/tech counterparts
Expertise in process governance, with a track record of establishing and overseeing robust decision-making processes that align with policies, regulatory frameworks, and/or operational standards
Experience within financial services industry
Strong analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively 
Demonstrated history and ability to manage large teams, spread over geographies and with varying backgrounds

Preferred Qualifications:
Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous
Experience in at least one of the following: Serving as the go-to subject matter expert pertaining to business conduct risk 
Ensuring activities are in alignment with standards set by enterprise business conduct teams
Complying with enterprise policies and programs pertaining to business conduct and supporting with design/enhancement of procedures/standards by providing topic-specific insight
Advising on decentralized risk types into broader operational risk policies and programs

ORMCM
Salary Range: $130,000.00 to $205,000.00 annually + bonus + equity (if applicable) + benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
Competitive base salaries 
Bonus incentives 
6% Company Match on retirement savings plan 
Free financial coaching and financial well-being support 
Comprehensive medical, dental, vision, life insurance, and disability benefits 
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
Free and confidential counseling support through our Healthy Minds program 
Career development and training opportunities

For a full list of Team Amex benefits, visit ourColleague Benefits Site.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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