About Presbyterian Healthcare Services Presbyterian Healthcare Services exists to improve the health of patients, members and the communities we serve. We are a locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, we are the state's largest private employer with nearly 14,000 employees - including more than 1,600 providers and nearly 4,700 nurses.
Our health plan serves more than 580,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial health plans.
The Director of the Clinical Employee Assistance Program (EAP) is responsible for assisting with the analysis, planning, implementation and evaluation of business models and processes involved in EAP clinical operations for both internal and external customers. The director is responsible for leading and participating in cross functional strategic, tactical and performance improvement planning.
This leader oversees implementation and ongoing measure of same. You will collaborate with Presbyterian Medical Group (PMG), Service Lines and other departments for projects and programs as needed.
Bachelor Degree required Preferred Qualifications: Masters or Doctorate degree in Clinical Behavioral Health License: Independent License ( LPCC, LCSW, LMFT, PsyD, PhD ) Job Experience: 3 years of management and leadership in a behavioral health setting 3 years Employee Assistance Program Administration Competencies: Facilitation or Critical Incident Debriefing Presentation skills for promoting EAP services Professional Affiliations and Certifications: Certified Employee Assistance Professional (CEAP) Member of Employee Assistance Professional Association (EAPA) DOT Substance Abuse Professional Qualification (QSAP) Implements standard clinical and service action plans to ensure clinical outcomes are achieved. Creates an environment that motivates clinicians to provide excellent care and service to clients in order to enhance client experience. Participates in the recruitment, retention and replacement of clinicians using the Hire Right Bundle and Employee Retention Bundle. Manages input into the site s financial performance, budget and growth plan. Works in collaboration with EAP & clinical managers as well as clinical staff on needed action plans to meet financial metrics. Participates in system wide health management initiatives using the organizations process improvement systems. Provides leadership for EAP practice that serves to engage staff in processes and initiatives to improve the quality of client care, decrease the cost of health care, and improve client, staff and provider satisfaction Provides direct care in a clinical setting in addition to their responsibilities as a provider leader. Addresses issues in coordination with EAP manager regarding complaints. Celebrates provider/team successes through recognition systems. Ensures provider engagement by removing barriers and fostering an environment that allows providers to focus on practicing quality care. Provides timely effective feedback and completes annual performance review/ HPP evaluation for clinicians in EAP practice sites. Takes corrective action when warranted with accountability and authority. Enhances professional growth and development through participation in educational programs, literature review, in-services and workshops. Facilitates site to meet goals related to clinical outcomes, staff focus, customer loyalty, financial outcomes, and mission. Participates in organizational leadership and operational meetings and activities as appropriate for specific role. Participates in the strategic planning process for the service line. Standard Work - Operating Functional Duties
Complete root cause analysis when processes continuously fail Utilize the quality work system criteria in prioritizing process improvements Resolve escalated operational issues Celebrate and recognize accomplishments Assist in development of marketing plan Attend LDIs/QEFs Knowledgeable of national best practice & industry standards Collect & share best practice via knowledge management Provides leadership and direction for areas of responsibility to include the achievement of financial performance Provides and maintains effective communications within areas of responsibility, the community, and all levels of leadership and staff Builds necessary linkages/relationships with PHS personnel and external entities (vendors, consultants, etc) to facilitate success of assignments
We offer more than the standard benefits!
Presbyterian employees gain access to a robust wellness program, including free access to our on-site and community-based gyms, nutrition coaching and classes, wellness challenges and more!
Learn more about our employee benefits:
Why work at Presbyterian?
As an organization, we are committed to improving the health of our communities. From hosting growers' markets to partnering with local communities, Presbyterian is taking active steps to improve the health of New Mexicans. For our employees, we offer a robust wellness program, including free access to our on-site and community-based gyms, nutrition coaching and classes, wellness challenges and more.
Presbyterian's story is really the story of the remarkable people who choose to work here. The hard work of our physicians, nurses, employees, board members and volunteers grew Presbyterian from a tiny tuberculosis sanatorium to a statewide healthcare system that serves more than 875,000 New Mexicans.
About Our Regional Delivery System
Presbyterian's Regional Delivery System is a network of six hospitals and medical centers throughout rural New Mexico including locations in Clovis, Espanola, Ruidoso, Santa Fe, Socorro and Tucumcari. Our regional facilities are home to more than 1,600 clinical and non-clinical employees who help make Presbyterian the state's largest private employer with nearly 14,000 statewide employees. With a variety of services ranging from general surgery to pediatrics to heart and cancer care, our regional employees are proud to provide close-to-home care for their communities.
We are part of New Mexico's history - and committed to its future. That is why we will continue to work just as hard and care just as deeply to serve New Mexico for years to come.
About New Mexico
New Mexico continues to grow steadily in population and features a low cost-of living.
Varied landscapes bring filmmakers here from around the world to capture a slice of the natural beauty New Mexicans enjoy every day. Our landscapes are as diverse as our culture - from mountains, forests, canyons, and lakes, to caverns, hot springs and sand dunes.
New Mexico offers endless recreational opportunities to explore and enjoy an active lifestyle. Venture off the beaten path, challenge your body in the elements, or open yourself up to the expansive sky. From hiking, golfing and biking to skiing, snowboarding and boating, it's all available among our beautiful wonders of the west.
AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.
USD $57.30/Hr.
The compensation range for this role takes into account a wide range of factors, including but not limited to experience and training, internal equity, and other business and organizational needs.
