Director, Clinical Services, Ortho and Spine Prgrm (FT) 8a-5p- Johnson City, TN
Job ID: 004E0N
JOHNSON CITY MEDICAL CENTER
Leadership - Nursing Administration
Full-time (scheduled 72 hrs or more per pay period) - Day
Job Description
SCOPE OF POSITION
The Director, Clinical Services is responsible for operations throughout the patient care division/program of responsibility which may include a population specific service line and/or operational oversight of multiple patient care/clinical departments/processes.
Responsibilities include, but are not limited to, recruiting and identifying talent; retaining and developing talent; working collaboratively with all levels of leadership and team members to develop productive relationships; maintain voluntary turnover to a minimum as related to defined goals; management of staffing resources, and disciplinary oversight. The Director will facilitate clinical leader and direct/indirect report education and development and supports leaders to achieve optimal operational effectiveness.
Fiscal accountability includes meeting budget targets, maintaining productivity and planning for operational and capital needs. The Director is accountable for practicing fiscal responsibility by developing realistic annual operating and capital budgets, conserving resources, and monitoring expenditures to ensure they remain within budgeted parameters. Additional responsibilities include patient and staff safety, patient satisfaction, mentoring, setting goals and directing performance improvement activities. Serves as an advocate for quality patient care and excellent patient experience across all departments, participates and guides departmental process improvement projects.
The Director plans, organizes, directs, and monitors patient care provision/processes for areas of responsibility.
The Director will demonstrate inter-professional collaboration with physicians, hospital leadership team members, and external agency employees to maintain, grow and develop service lines and optimal patient care delivery. The Director is responsible for collaborating with physician partners for the implementation of evidence based care, to measure and report quality metrics and improve effectiveness of the service line and/or responsible patient care departments. Works with other clinical department directors to assure team approach to patient care across departmental boundaries and assure safe and timely transfer of patients across the facility and system as needed. Achieve standardization of processes and services across departments to maximize utilization of resources and patient throughput.
The Director is responsible for strategic planning in support of the Mission and Vision; developing long term and short term goals and objectives; equipment evaluation and selection; other resource allocation; and customer relations. The Director is accountable for compliance with all pertinent regulatory standards. The director achieves/maintains external service line certification if applicable for area of responsibility.
Works with clinical department leadership and communicates team expectations and is aware of daily operations of each department. Must demonstrate excellent customer service and communications skills and have the ability to transfer those skills and methods to the staff. Demonstrates excellent time management skills, critical thinking, analytical skills and clinical competencies.
Self-motivated and serve as strong team leader, coach and role model.
Support shared leadership councils to ensure that one standard of care is given in areas of responsibility. Maintain technical expertise and development of leadership skills through ongoing education.
REPORTING RELATIONSHIP
See Table of Organization.
EDUCATION AND EXPERIENCE
Bachelor's degree required. Health related bachelor's degree preferred (Example: nursing, therapy, social work).
Masters' level education or higher required (example: MSN, MHA, MBA or doctorate) OR willingness to pursue masters' education for role acquisition.
*Incumbents prior to 3-13-2022 may not meet the educational requirement and are considered grandfathered status.
A minimum of 5 years healthcare experience in professional/patient services with two years in a leadership role of clinical leadership/operations management required.
Minimum of five years effective communication, customer service, project planning, performance improvement, staff development and financial management skills.
Computer literacy, with ability to use Outlook, Internet Explorer, and report writing capabilities, is preferred.
Must be able to adjust schedule to accommodate needs of all shifts as needed for clinical service/process provision and assessment.
•Valid and active RN licensure in appropriate state (TN and/or VA), if applicable.
•Valid and active professional Nursing, or Nursing Leadership certification preferred, if applicable to professional role.
•AHA BLS required
•ACLS, PALS may be desired depending on service line/population specific leadership areas of responsibility
Requirements
No additional requirements from any stated in the above description.
#J-18808-Ljbffr
