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Global Merchant & Network Services (GMNS) brings together American Express' merchant-and network related businesses to enable a sharp focus on using the power of our network to provide unique value to all our mutual customers. The organization manages the relationships with the millions of merchants around the world that accept American Express and runs the company's payment network and manages bank partnerships globally.
The objective of the GMNS Control Management Governance team is to establish the Operational Risk and Controls strategy for GMNS and set up a foundational governance structure that ensures operational risks are identified, assessed, and managed in compliance with enterprise Operational Risk Management programs and reporting.
GMNS is looking for a Director of Governance to lead a diverse team of high-performing professionals focused on ensuring control management is embedded in the day-to-day operations of our organization and support internal and external audit/exams. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.
How will you make an impact in this role?
Develop execution plans for operational risk management within the business unit (BU), including BU specific guidelines, project plans, etc.
Track and identify issues with KRI limits and risk appetite for GMNS to ensure operational risks are managed within agreed thresholds, and leverage these metrics to detect significant or concerning rises in emerging problems, e.g., upticks in reload complaints, then escalate and flag concerns accordingly
Implement the operational risk framework to enable effective risk management and decision making in the BU
Lead risk and controls governance forums for GMNS, interfacing with org-wide governance processes and committees (e.g., Operational Risk Management Committee) and share insights and lessons learned across forums (e.g., Community of Practice)
Create BU-specific procedures and additional standards (i.e., escalation protocols), related to the execution of the Operational Risk Management programs
Facilitate the understanding and use of the risk governance framework across BUs through regular communication (e.g., Communities of Practice)
Support the day-to-day internal and external audit/exam management process, working with the Enterprise functions (e.g., data request compilation, action implementation, and regulatory adherence)
Aggregate reporting, approvals/exceptions and support "change-the-function" activities for the BU
Develop and administer implementation of comprehensive training initiatives and clear career progression plans that align with Operational Risk Management
Establish processes to ensure and monitor the integration of regulatory changes & updates into the Operational Risk framework and training materials
Be a key leader for sharing insights, better practices, themes, etc. across the enterprise
Develop a team of highly engaged colleagues, fostering an inclusive, belonging & diverse culture of empowerment, growth, and innovation.
Required Qualifications:
6+ Years experience in operational risk management (e.g., within Risk and/or Internal Audit function) Understanding of critical operational risk management lifecycle activities
Excellent project management, communication, and interpersonal skills, with an ability to interact and obtain buy-in from senior BU/tech counterparts
Expertise in process governance, with a track record of establishing and overseeing robust decision-making processes that align with policies, regulatory frameworks, and/or operational standards
Experience within financial services industry
Strong analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively
Demonstrated history and ability to manage large teams, spread over geographies and with varying backgrounds
Preferred Qualifications:
Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous
Experience in at least one of the following:Translating operational risk strategy and appetite into execution guidelines
Tracking and identifying issues with Key Risk Indicator (KRI) limits and risk appetite to ensure operational risks are managed within agreed thresholds
Implementing the operational risk governance frameworks
Creating, communicating and ensuring understanding and adherence to operational risk procedures and standards
Supporting the operational risk exam management processes
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Salary Range: $130,000.00 to $205,000.00 annually + bonus + equity (if applicable) + benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site .
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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