From Arthur Guinness to Johnnie Walker, our business was founded on people of outstanding character, and in 250 years, nothing has changed. We're the world's leading premium alcohol company! Our brands are industry icons including Johnnie Walker, Crown Royal, Bulleit and Buchanan's whiskies, Smirnoff, Cîroc and Ketel One vodkas, Captain Morgan, Baileys, Don Julio, Tanqueray and Guinness. Our success is thanks to the strength of our people, in every role. It's why we trust them with our legacy and why we reward them with the career-defining opportunities that they deserve. Our ambition is to build the best performing, most trusted and respected Consumer Products Company in the world. To achieve these, we need the very best people!
At Diageo, our purpose is to celebrate life everywhere, every day. To do that, you will join an organization that is passionate about customers and consumers, and proud of what they do. Diageo teams constantly set high goals and then try hard to exceed them. We are also an incredibly diverse organization, and we value each and every one's talent and personality.
Background:
Diageo Global Business Operations is a worldwide organization based out of four key centers (Budapest, Bangalore, Bogota and Manila) with c. 2,400 employees. The purpose of the organization is to run operations on behalf of all Diageo markets worldwide including:
Commercial Experience
FP&A Experience
Master Data Experience
Finance Experience
Employee Experience
Our ambition is to 'Deliver outstanding solutions and processes to help Diageo win' through:
Excellent processes: Standardized, effective and well-governed end-to- end processes underpinned by reliable and consistent operations, and outstanding customer experience.
Trusted business partners: Credible change leaders with strong process and commercial competence, the highest levels of accountability, encouraging deep strategic partnerships with our business to innovate and craft the future.
Dynamic value creators. CPG leading performance for process and service delivery whilst sustaining a cost competitive position; recognized for our contribution to margin, cash, and growth.
Absolute confidence in controls & compliance, fit for purpose, simplified and automated by design.
One Outstanding Team. Build an inclusive and diverse workplace to cultivate future leaders for Diageo, growing proficiencies while deeply connecting to our business and Diageo core values. Foster dynamic, agile teams driving continuous improvement in everything we do.
The Head of GBO Client Engagement - NAM plays a critical role ensuring that the KPIs and metrics used to measure GBO performance are consistently measured, externally best in class and are in line with the objectives above.
Scope of Work:
The scope of role includes the measurement and evaluation of all core GBO process including order capture and cash collection for 90% of relevant Diageo markets, global Financial control performance, PO review, measurement worldwide and HR operations for all markets live on Workday.
This role would need to partner with customers and play a pivotal role to bring their strategy together. The customers would include leadership members of North Americas Market.
The role is expected to play a significant role in delivering business change and outcomes in relation to how GBO interfaces into all NAM entities (US Spirits, Diageo Beer Company, Canada and Supply).
Excellent communications skills and ability to influence, describe, and lead change are critical to embed the new engagement model this role will need to create. This role will engage right up to GBO LT, CFO and president level through quarterly service review meetings and strategic connect.
Be externally curious and provide insight and provocation into how the best client engagement function should track and communicate performance.
The role holder will need to be able to lead and inspire a team to deliver extraordinary outcomes and influence both GBO and market partners to align behind methodologies to measure and track performance.
This role is responsible for the Client Engagement across NAM region (US Spirits, Diageo Beer Company, Canada and Supply).
The scope of role includes building and ensuring a robust relationship between the NAM entities and the GBO organization, to make sure that GBO understands the strategy of the relevant areas. This would entail articulating the responsibilities and the charters of the NAM to GBO and vice versa to ensure and drive market performance. The role holder would need to identify future opportunities and partner with collaborators and drive improvement within the current scope defined. This role would be needed to transform the current ways of working to deliver the best outcome in terms of relationship between NAM and GBO.
Leadership Responsibilities:
The role holder would not only be needed to establish and drive the above, but also create, articulate and be responsible for the escalation matrix, and hold various partners accountable against the defined RASCI.
Developing deeper meaning and relationships with NAM Leadership Owning up the Monthly Service Review (MSR) and Quarterly Service Review (QSR) framework To ensure that GBO understands the strategy of the relevant functions Transform relationship and outcomes in partnership between GBO and NAM Collaborating closely with the various GBO Towers to drive resolution of issues seen by NAM entities and promote a harmonized solution – end to end Ensuring NAM partners understand the role that GBO plays in driving their success and articulate about the scope of activities provided by GBO Articulating the market strategies GBO and ensuring best partnerships Escalation matrix and management Ensure rigor around the RASCI as defined
Qualifications and Experience Required:
Experience in inspiring change as part of business-as-usual operations or as part of a project/program
15+ years' experience in performance management or related fields
Effective customer management & relationships with strong influencing skills
Ability to work with multiple Global functions and cultures effectively.
Be able to manage and influence virtual teams to meet a common goal.
Communications - must have strong oral and written communications skills.
Ability to engage and motivate others.
Self-motivated, confident and well organized approach
Barriers to Success in Role:
Inability to lead change and inspire teams.
Inability build relationships rapidly with and lead cross functional teams
Inability to apply a continuous improvement mind-set.
Lack of credibility with internal and external partners
Lack of business situational awareness
Inability to work across cultures/geographies
Diversity statement:
Celebrating our inclusive and diverse culture is core to Diageo's purpose of "celebrating life every day everywhere". This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity.
We know that for Diageo to succeed and realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the outstanding contribution each person brings.
With over 200 brands sold in more than 180 countries, we're the world's leading premium drinks company. Every day, over 30,000 talented people come together at Diageo to create the magic behind our much-loved brands. From iconic names to innovative newcomers – the brands we're building are rooted in culture and local communities. Our ambition is to be one of the best performing, most trusted and most respected consumer products companies in the world.
Our founders, such as Arthur Guinness, John Walker, and Charles Tanqueray, were visionary entrepreneurs whose brilliant minds helped shape the alcohol industry. And through our people, their legacy lives on. Join us, and you'll collaborate with talented thinkers, leaders, and makers from all corners of the world. Together, you'll innovate and push boundaries, shaping a more inclusive and sustainable future that we can all be proud of.
With diversity at our core, we celebrate our people's unique passions, commitments and specialist skills. Because when varied voices, mindsets, and personalities come together, great ideas are born. In our supportive culture, your voice will be heard and you'll be empowered to be you. Just bring your ambition, curiosity and ideas, and we'll celebrate your work and help you reach your fullest potential.
DRINKIQ
What's your DRINKiQ? Take our quiz to understand how alcohol is made and explore the effects of drinking. You can discover everything you need to know at DRINKiQ .
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