Department / Supervisor Information Technology (11) / Chief Financial and Operating Officer
FLSA Status Exempt
Purpose of Position The primary purpose of this position is to successfully deliver technology solutions to meet business needs through effective business systems analysis and project management. The incumbent manages interdepartmental and cross-functional teams in all project phases from requirements definition and solution design to testing, deployment and end user training. This position also manages all activities related to the design, planning, enhancement, and administration of Salesforce and other AdvaMed business systems.
Essential Duties of Position Management and Leadership Provides strategic oversight of the Salesforce platform, ensuring best practices for configuration and integration with the systemWorks with Information Technology leadership and other AdvaMed teams to ensure Salesforce and related systems meet the needs of the organizationSupervises and supports staff and contractors, fostering apositive work environment and helping team members to develop skills to advance AdvaMed projectsSupervises the creation & updating of critical SOPs and training for AdvaMed staff's use of AdvaMed's Salesforce platform– including the creation of training videosParticipates in industry and other professional networks to ensure awareness of industry standards, trends, and best practices to strengthen organizational and technical knowledgeProject Management Provides project management of complex technology projects in order to foster transparency and open project collaborationManages all aspects of projects from planning, external vendor relationships, communication, reporting, budgeting, and risk assessments and mitigation plansBusiness Analysis Analyzes staff business requirements and determines if needs can be met with existing AdvaMed systems or whether a new solution is neededEvaluates, recommends, and participates when new applications, integrations, or vendors are needed to support the growth and maintenance of AdvaMed's technology ecosystemAssists staff in the development of test plans and test case selection; coordinates testing of system modifications to ensure that documented requirements are met and that final acceptance is acquiredDevelops, provides, or coordinates system training, educational tools, and materials.Data Analysis Works with AdvaMed staff to identify and understand business questions that need to be answered through dataBased on business needs, defines and facilitates the creation of metrics, reports and data visualizationsLeads the association's data governance in collaboration with key stakeholdersDevelops, manages and promotes processes for identification, reporting and resolution of data quality issues, and works to ensure ongoing data consistency and integrityActively engages in Salesforce management, troubleshooting, and configuration tasks as neededOther Creates and manages budgets as neededPerforms other duties as assignedKnowledge, Skills, and Abilities Experience with Salesforce, and other typical association systems, such as electronic marketing systems, data reporting systems, etc.Experience managing technology vendors to meet the goals of the organizationAbility to assess and identify technologies for potential solutionsSolid understanding of software development life cycle models as well as knowledge of both agile and traditional project management principles and practicesExperience gathering, refining, and prioritizing requirementsExcellent organizational skills and attention to detailStrong troubleshooting and problem-solving skillsMust work well on both team-oriented initiatives and independentlyEmpowers direct report(s), encourages collaborative work environmentAbility to provide constructive feedback on assignmentsEffective verbal and written communication skillsMinimum Education Required: Bachelor's degree in a relevant field, such as Computer Science, Information Technology, Software Engineering, or equivalent field of studyMinimum Experience Required: 6+ years of work experience, including experience working with nonprofits or associationsTravel Required: NoneHybrid Work Policy: Teleworker: Minimum 1 day onsite per weekStarting Range: $156,850 - $177,300
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