Director, Customer Onboarding

Are you ready to take charge, innovate, and make a real difference? Join our dynamic team and thrive with us as we embark on an exciting journey!
About Us:
We're a leading go-to-market platform, dedicated to helping businesses find, acquire, and grow their customer base. With our accurate, real-time data and insights, we empower over thousands of companies worldwide to streamline their sales and marketing efforts.
About the Role:
Are you passionate about ensuring customer success from day one? As the Director of Customer Onboarding, you'll play a pivotal role in accelerating customer adoption of our products and solutions. You'll be at the forefront of our mission, working closely with cross-functional teams to develop and execute effective onboarding strategies that delight our customers and drive results.
Key Responsibilities:
Lead and oversee our customer onboarding teams, ensuring seamless experiences for new and existing customers across all segments.
Develop and execute comprehensive onboarding programs tailored to each customer's needs and success criteria.
Collaborate with various departments to streamline processes and ensure timely onboarding within defined SLAs.
Establish success metrics and accountability mechanisms at the individual account level.
Mentor customers on best practices and provide thought leadership to overcome challenges.
Drive customer adoption through strategic initiatives and collaboration with product and engineering teams.
Enhance the handoff process to ensure a smooth transition to the Customer Success Team.
Champion continuous improvement efforts and serve as a liaison to internal stakeholders for operational enhancements.
Required Qualifications:
Bachelor's degree with at least 10 years of experience in customer onboarding, project management, or related fields.
Proven ability to manage multiple priorities in a fast-paced environment.
Strong collaboration, organization, and execution skills.
Excellent problem-solving abilities and attention to detail.
Familiarity with SaaS environments and relevant technologies.
Outstanding communication and presentation skills.
Employment Type: Full-Time
Salary: $ 105,000.00 Per Year