Requisition ID: 864730
Position: Full-Time
We are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. Our company combines the expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, to address the world's evolving vision needs and the growing eyewear industry.
With over 180,000 dedicated employees in 150 countries, our people are creative, entrepreneurial, and celebrated for their unique perspectives. Committed to vision, we enable people to "see more and be more" thanks to our innovative designs and lens technologies. Every day we impact the lives of millions by changing the way people see the world.
The Director Franchise Systems Digital Solutions is a leader who will champion and supervise efforts to equip stores with modern tools and processes to improve the guest, customer, and patient journey. This role is responsible for managing the retail technology infrastructure in collaboration with various teams to ensure a highly stable retail environment. With a deep understanding of our customer journey, this role will bring innovative solutions to improve business performance and customer experience based on field feedback and strategic analysis.
This position will manage: (1) the integration of application and infrastructure strategies of POS system rollout, (2) the relationships between the IT/digital teams and brand business functions, (3) the scope and plan for all digital deployments, and (4) support change management behaviors. This leader will ensure all services meet operational service levels agreed upon with business teams and partner closely with franchisees.
MAJOR DUTIES AND RESPONSIBILITIESLead the team to operationalize and standardize new and existing store POS and digital tools, enabling field leaders and franchisees to operate with excellence.Build and foster collaborative relationships to stay informed of new initiatives and impacts to digital tools and systems.Ensure priorities are balanced and manageable.Drive innovation and challenge the status quo.Serve as a brand owner and cross-functional partner for all store digital tools and systems.Drive field usability, adoption, and performance in partnership with franchisees and field leaders.Lead strategy for future digital enhancements and new initiatives.Secure business and functional requirements across store systems with IT.Own delivery of project status tracking against key milestones.Provide stores with business enabling support and services, upholding agreed SLA.Implement methodologies to engage the field to provide input and ask questions.Accountable for alignment of long-term initiatives to brand strategy.Define, communicate, and lead scope and plan for system introductions, enhancements, and upgrades.BASIC QUALIFICATIONS12+ years project management experience.5+ years in a highly technical discipline and/or specialty retail.Demonstrate initiative and sense of urgency.Strong leadership and critical thinking skills.Clear communications, both written and verbal.Ability to influence/negotiate.Ability to balance multiple projects simultaneously in a complex environment.Ability to lead in a matrix structure.Highly collaborative.Pay Range: 160,200.00 - 270,360.00
Employee pay is determined by multiple factors, including geography, experience, qualifications, skills, and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.
Upon request, EssilorLuxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 or email ******.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy, genetic information or any other characteristics protected by law.
Nearest Major Market: Manhattan
Nearest Secondary Market: New York City
Job Segment: Supply Chain, Franchise, Change Management, Supply, Ophthalmic, Operations, Retail, Management, Healthcare
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