CCI Health Services' mission is to deliver high quality, accessible care to our community members, leading the way to a more equitable health care system for everyone.
Position Summary The Director, Human Resources (HR) Talent Acquisition & Professional Development oversees the day-to-day operations of recruitment & staffing and employee training and development. The Director, Human Resources, under the direction of the Chief People Officer, is primarily responsible for successfully providing oversight, administration, and execution for day-to-day functions of their respective team to include full-life-cycle talent management: i.e., talent acquisition, onboarding, performance management, training, re-boarding, and off-boarding. The Director, HR coordinates provider and professional enrollment activities.
Key Functions & Responsibilities Conducts the screening, evaluation, and interviewing process consistent with HR policies and guidelines. This includes, but may not be limited to, arranging interview schedules, obtaining credentials, conducting interviews, checking references, working with the internal credentialing team, onboarding new hires, etc.Contributes to the achievement of established department goals and objectives and adheres to department policies, procedures, quality standards, and safety standards. Complies with governmental and accreditation regulations.Leads recruiting and interviewing processes for each open position in a rapidly growing environment; efficiently and effectively fills open positions.Assists with providing structure and oversight for full life cycle, talent management processes in alignment with strategic initiatives and workforce planning.Provides oversight for onboarding, including conducting new employee orientation NEO surveys.Screens resumes and applicants; arranges interviews with hiring managers; prepares offer and/or rejection letters and appropriate follow-up with applicants.Conducts regular follow-up with managers to determine the effectiveness of recruitment efforts.Coordinates job description development.Creates ads, flyers, and mailings for job openings; posts and maintains openings on the job board.Prepares recruitment reports for weekly meetings.Develops and maintains a database and network of qualified resources to ensure adequate staffing pipelines.Initiates recruitment efforts with physicians in local residency programs.Prepares for and participates in recruitment events and career fairs.Oversees the maintenance of employee records for training (ex. CPR, OSHA, safety, and other mandatory training), certification, and licensure.Participates in multidisciplinary quality and service improvement teams as appropriate.Participates in meetings, serves on committees, and represents the department and CCI in community outreach efforts as appropriate.May conduct HR-related surveys and system implementations.Creates and delivers presentations for internal and external audiences.Performs other duties as assigned.PERFORMANCE EXPECTATIONS: Leads training initiatives - creates learning and development programs, tools, and initiatives that provide internal development and training opportunities for employees related to onboarding, compliance, organizational growth, and best practices.Provides structure and oversight for full life cycle, talent management processes in alignment with strategic initiatives and workforce planning.Leads employee engagement, DEIA, and succession planning initiatives.Assists with the development, implementation, documentation, and administration of processes and procedures to ensure effective, efficient, and continuity of HR service delivery.Prepares human capital metrics and presentations of key findings to help guide decisions and mitigate risk.Assists with the design, implementation, and administration of wellness initiatives and programs.Assists with routine and recurring reporting.Working on-site is an essential duty for the job.Other duties as assigned.SKILLS AND ABILITIES: Thorough knowledge of State of Maryland and Federal employment-related laws, regulations, and HR best practices.Ability to act with integrity, professionalism, and confidentiality.Ability to prioritize time to meet deadlines for multiple projects.Proficiency with HRMS (e.g., HRIS, ATS, L&D, Performance Management); experience with ADP Workforce Now a plus.Strong analytical and problem-solving skills; demonstrable experience with analytics and metrics.Excellent active listening, negotiation, and presentation skills.Bilingual (fluency in Spanish) a plus.Competence to build and effectively manage interpersonal relationships across all levels of the company. Must be able to drive work collaboratively.Excellent organizational skills and attention to detail.Ability to work independently and as part of a team.Must be customer-service-focused.Minimum Qualifications Bachelor's degree in business, HR, or related field; Masters preferred.5 years of human resource management experience in talent acquisition and training and development preferred.Prior experience with an FQHC is a plus.Bilingual is a plus.Experience conducting internal interviews and investigations.Demonstrated experience in assessing and developing content and conducting virtual and in-person training.Prior supervisory experience with managing high-functioning teams preferred.SHRM-CP, PHR, or equivalent highly desired.Why Work at CCI? Extensive benefits planGenerous PTO Plan403B Retirement Plan + Employer matchup to 4%Tuition ReimbursementContinuing education assistance; can be used toward obtaining certifications, renewal of certifications, or possible conference attendance.Our providers are insured for malpractice under the Federal Tort Claims Act.** CCI Health Services is an Equal Opportunity Employer ** Founded in 1972, CCI Health Services is a diverse and inclusive workplace grounded in community. Located in the Washington, DC Metro Area, each year CCI cares for more than 60,000 individuals in Montgomery and Prince George's Counties. As a non-profit, CCI is committed to improving health equity through the provision of affordable primary care for all, across all stages of life. Visit ccicares.org for more information.
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