Director - Implementation & Delivery

You Lead the Way. We've Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you'll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
American Express Global Commercial Services (GCS) is the Global leader in the Commercial Payments Solutions space and subsequently continues to be an exciting and fast-growing segment. To maintain success, accelerating sales and driving profitable charge volume growth are critical for the organization. The Sales Enablement, Pricing and Transformation (SPT) team within the Commercial Business Enablement organization is instrumental in ensuring achievement of these objectives. Our team's vision is focused on driving of growth, profitability, and operating efficiency for GCS. SPT's mission is to power GCS growth through the provision of informed pricing, sales enablement support and process transformation.
How will you make an impact in this role?

You will be joining a high priority and high visibility transformation program that touches many American Express cross-functional business units.You will partner closely with teams such as Sales & Marketing, Controls Management, Finance, Treasury, Technology, Servicing, Legal, Compliance, American Express National Bank and many other Centers of Excellence across American Express to ensure we create and deliver the best products for our Commercial customers. 
Core Responsibilities:
Leader of a core team of PMOs who will partner with Amex Technologies, and various product and platform stakeholders to deliver build on project needs (Net New Compliance requirements)
Set annual program vision and program plan, handling each initiative throughout with clear communication to ensure success within required timeframes
Set PMO standards for success across RAIDS, reporting, and cross-team coordination
Documentation of appropriate due diligence leading to decisions enabling go-to-market
Clear communication of progress up to top level management; reporting on milestone progress, and raising key decisions and issues for resolution
Partnership with cross-functional workstream leads to align on prioritization, identify resourcing needs and connect interdependent teams and initiative
Support investment planning and management across the various collaborator groups including objectives and key results and related finance submissions

Minimum Qualifications:
You are a highly motivated self-starter who is able to deliver strategic thought leadership and lead projects with limited guidance
Outstanding program management, communication, and relationship management skills to lead, influence and work closely with a large audience of partners at various levels of seniority and cross-functional partners
Proven track record to lead, promote and inspire change while creating followership and inspiring teams
Comfortable operating in a fast-paced, highly complex environment and navigating between competing priorities
High level of integrity with ability to handle sensitive issues with complete confidentiality
Curiosity, a willingness to learn quickly & a sense of ownership and accountability
Critical thinking skills to navigate ambiguous white space
Previous experience with supporting a large cross-functional, change-management initiative that supports multiple domains

Preferred Qualifications:
Understanding of GCS business and relevant customer data landscape
Understanding of Amex Tech landscape
Previous experience in operational risk, control management, and compliance at a Bank

Salary Range: $130,000.00 to $205,000.00 annually + bonus + equity (if applicable) + benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
Competitive base salaries 
Bonus incentives 
6% Company Match on retirement savings plan 
Free financial coaching and financial well-being support 
Comprehensive medical, dental, vision, life insurance, and disability benefits 
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
Free and confidential counseling support through our Healthy Minds program 
Career development and training opportunities

For a full list of Team Amex benefits, visit ourColleague Benefits Site.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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